Summary
Overview
Work History
Education
Skills
Timeline
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Madison Cremer

Bozeman

Summary

Dedicated and customer-focused Sales Associate with 6+ years of experience in the outdoor retail industry. Passionate about outdoor activities such as hiking, camping, and fishing, with in-depth knowledge of outdoor gear, apparel, and equipment. Skilled in upselling, inventory management, and maintaining an organized, visually appealing sales floor.

Overview

10
10
years of professional experience

Work History

Softgoods Supervisor

Christy Sports
Big Sky
08.2024 - Current
  • Lead and manage the softgoods department, overseeing inventory management, merchandising, and product selection for ski and outdoor apparel.
  • Train, mentor, and schedule a team of sales associates to ensure exceptional customer service and operational efficiency.
  • Maintain deep product knowledge to assist customers in selecting appropriate gear and apparel, enhancing their shopping experience.

Hairstylist/Hair Salon Manager

Mountain Glo Salon
Silverthorne
06.2023 - 07.2024
  • Provide various cosmetology services, including haircuts, coloring, styling, and treatments for both men and women, tailored to individual customer needs and preferences.
  • Build and maintain long-term client relationships by offering personalized recommendations, excellent customer service, and creating a welcoming, comfortable salon environment.
  • Opened and closed the salon including counting registers and product ordering.

Retail/ Rental/ Guest Services Associate

Gene Taylors Sporting Goods
Gunnison
07.2021 - 06.2023
  • Provide expert guidance to customers in selecting outdoor gear, apparel, and accessories based on their specific needs and preferences, resulting in high customer satisfaction, and repeat business.
  • Maintain an in-depth understanding of outdoor products, including camping, skiing, hiking, fishing, and climbing gear, ensuring accurate information is shared with customers to help them make informed purchasing decisions.
  • Helped open and close the store, including counting the registers.
  • Offered expert advice on ski conditions, gear compatibility, and local terrain to enhance the customer experience.

Key Holder Supervisor

Lucky Brand Jeans
Silverthorne
05.2017 - 07.2021
  • Directly supervise a team of sales associates, providing coaching, motivation, and performance feedback to drive customer satisfaction, and sales goals.
  • Always rearranging the store and thinking of ways to make it more shoppable, and appealing to customers.
  • Open and close the store, ensuring all operational tasks are completed accurately, including cash handling, register balancing, and securing store assets.
  • Assist with stock organization, inventory counts, and replenishment to ensure optimal product availability and maintain store presentation standards.

Retail/ Rental/ Guest Services Associate

Alterra Mountain Company
Vail
11.2015 - 05.2017
  • Provided exceptional customer service in a fast-paced retail environment, assisting customers with selecting ski and snowboard equipment, apparel, and accessories.
  • Helped with ski rentals, ensuring equipment was fitted correctly to meet customer needs, including boots, skis, poles, and snowboards.
  • Processed rental transactions and efficiently handled cash, credit card, and online bookings.
  • Collaborated with team members to maintain a clean, organized sales floor, and rental area, ensuring quick turnaround times during peak season.
  • Assisted in inventory management, including restocking and tracking inventory levels for both rental and retail products.

Education

Some College (No Degree) - Recreation Snd Outdoor Education

Western Colorado University
Gunnison

Skills

  • Customer service
  • Decision-making
  • Strategic planning
  • Coaching and mentoring
  • Attention to detail
  • Department organization

Timeline

Softgoods Supervisor

Christy Sports
08.2024 - Current

Hairstylist/Hair Salon Manager

Mountain Glo Salon
06.2023 - 07.2024

Retail/ Rental/ Guest Services Associate

Gene Taylors Sporting Goods
07.2021 - 06.2023

Key Holder Supervisor

Lucky Brand Jeans
05.2017 - 07.2021

Retail/ Rental/ Guest Services Associate

Alterra Mountain Company
11.2015 - 05.2017

Some College (No Degree) - Recreation Snd Outdoor Education

Western Colorado University

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Madison Cremer