Summary
Overview
Work History
Education
Skills
Timeline
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Magean Hirschkorn

BILLINGS,Montana

Summary

Dynamic Administrative Manager with proven expertise at The World-Famous Carpet Barn, excelling in office management and relationship building. Skilled in scheduling and workflow planning, I enhanced productivity and streamlined processes, ensuring exceptional support for executives. Recognized for maintaining confidentiality and fostering a collaborative environment, I consistently improved operational efficiency.

Overview

6
6
years of professional experience

Work History

Administrative Manager

The World-Famous Carpet Barn
02.2022 - Current
  • Assisted in managing office operations and administrative functions to ensure efficiency.
  • Supported team with scheduling meetings and coordinating travel arrangements.
  • Maintained organized filing systems for documents and records management.
  • Contributed to the preparation of reports and presentations for management review.
  • Facilitated communication between departments to streamline processes.
  • Helped implement office policies and procedures to enhance productivity.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Completed bi-weekly payroll for 15 employees.

Service Advisor

Pierce RV and Marine
03.2019 - 02.2022
  • Assisted customers in identifying service needs, enhancing satisfaction and loyalty.
  • Coordinated service appointments and managed technician schedules to optimize workflow efficiency.
  • Resolved customer inquiries and complaints, ensuring timely follow-up and issue resolution.
  • Provided detailed explanations of service options, contributing to informed decision-making by clients.
  • Maintained accurate records of services performed and customer interactions for continuous improvement.
  • Educated customers on vehicle maintenance best practices, promoting long-term vehicle care.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Facilitated customer service interactions, addressing inquiries and concerns effectively.

Education

High School Diploma -

Skyview High School
Billings, MT
06-2006

Skills

  • Office administration
  • Organization and multitasking
  • Office management
  • Staff management
  • Relationship building
  • Administrative support
  • Scheduling and calendar management
  • Microsoft Office Suite
  • Workflow planning
  • Meeting coordination
  • Account reconciliation
  • Recordkeeping and reporting
  • Scheduling

Timeline

Administrative Manager

The World-Famous Carpet Barn
02.2022 - Current

Service Advisor

Pierce RV and Marine
03.2019 - 02.2022

High School Diploma -

Skyview High School

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Magean Hirschkorn