Summary
Overview
Work History
Education
Skills
Interests
Timeline
Receptionist
Mahesh kumar Thapa

Mahesh kumar Thapa

Mellieħa,Malta

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

11
11
years of professional experience

Work History

Room attendant

Behavior hotel limited
Mellieħa, Malta
08.2023 - Current
  • Ensured safety protocols adherence, contributing towards a safe environment for guests and staff alike.
  • Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
  • Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
  • Reported on check-outs and room vacancies to maintain accurate occupancy records.
  • Completed smooth housekeeping with exceptional planning and quality assurance.
  • Delivered extra linen and toiletries to meet guest needs.
  • Checked mini-bars daily, restocking as required for seamless guest experience.
  • Managed lost property cases effectively by following proper procedures; enhanced trust factor among guests.
  • Maintained cleanliness of hotel rooms to improve guest satisfaction.

Sales assistant

Bhatbhateni Supermarket
Kathmandu , Nepal
01.2018 - 11.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Sales Associate

Red tag
Jeddah , Saudi Arabia
06.2014 - 09.2016
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

+2 - Education

Godawari vidya mandir higher secondary school
Itahari
03.2010

Slc -

Little flowers English boarding school
Itahari
06.2008

Skills

    Communication

Flexible availability

Spoken english proficiency

Punctuality and reliability

Fire safety awareness

Mentoring and training

Customer Service

Issue resolution

Lost and found procedures

Interests

Sport, travelling , reading, swimming

Timeline

Room attendant

Behavior hotel limited
08.2023 - Current

Sales assistant

Bhatbhateni Supermarket
01.2018 - 11.2022

Sales Associate

Red tag
06.2014 - 09.2016

+2 - Education

Godawari vidya mandir higher secondary school

Slc -

Little flowers English boarding school
Mahesh kumar Thapa