Sport, travelling , reading, swimming
Mahesh kumar Thapa
Mellieħa,Malta
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
Work History
Room attendant
Behavior hotel limited
Mellieħa, Malta
08.2023 - Current
- Ensured safety protocols adherence, contributing towards a safe environment for guests and staff alike.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
- Reported on check-outs and room vacancies to maintain accurate occupancy records.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Delivered extra linen and toiletries to meet guest needs.
- Checked mini-bars daily, restocking as required for seamless guest experience.
- Managed lost property cases effectively by following proper procedures; enhanced trust factor among guests.
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
Sales assistant
Bhatbhateni Supermarket
Kathmandu , Nepal
01.2018 - 11.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sales Associate
Red tag
Jeddah , Saudi Arabia
06.2014 - 09.2016
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
+2 - Education
Godawari vidya mandir higher secondary school
Itahari03.2010
Slc -
Little flowers English boarding school
Itahari 06.2008
Skills
Communication
Flexible availability
Spoken english proficiency
Punctuality and reliability
Fire safety awareness
Mentoring and training
Customer Service
Issue resolution
Lost and found procedures
Interests
Timeline
Room attendant
Behavior hotel limited
08.2023 - Current
Sales assistant
Bhatbhateni Supermarket
01.2018 - 11.2022
Sales Associate
Red tag
06.2014 - 09.2016
+2 - Education
Godawari vidya mandir higher secondary school
Slc -
Little flowers English boarding school