Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Author & Writer
Timeline
Generic
Maja Dimitrievska

Maja Dimitrievska

Summary

I am a dedicated, adaptable professional with a kind and approachable personality.


Energetic and eager to learn, I thrive in dynamic environments and handle challenging situations with confidence.


Known for strong communication and negotiation skills, I consistently aim to deliver the best deals and a positive experience for every client.


Having lived in Malta for nearly a decade, I have a deep understanding of local areas, market trends, and client needs.

Overview

7
7
years of professional experience

Work History

Manager Customer Service Representative

Pebbles Boutique Aparthotel
05.2018 - 01.2024
  • Led and supported a team of customer service representatives to ensure high-quality service and client satisfaction.
  • Handled escalated customer inquiries and complaints, providing quick and effective solutions.
  • Monitored team performance, set targets, and conducted regular coaching sessions to improve service standards.
  • Implemented process improvements that increased efficiency and reduced response times.
  • Maintained communication across departments to ensure consistent customer experiences.
  • Prepared reports and analyzed customer feedback to identify trends and areas for improvement.
  • Trained new staff and developed onboarding materials to streamline team integration.

Real Estate Consultant

BCP Alliance
01.2024 - Current
  • Advised clients on property sales, purchases, and investments based on market trends and client needs.
  • Conducted property viewings and guided clients through the buying or renting process from start to finish.
  • Negotiated prices and contract terms to secure the best outcomes for clients.
  • Maintained up-to-date knowledge of local market conditions, pricing, and legal regulations.
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Prepared marketing materials and coordinated with advertising platforms to promote listings.
  • Worked closely with legal and financial professionals to ensure smooth and timely transactions.
  • Managed property documentation, offers, and closing procedures with attention to detail and accuracy.

Real Estate Consultant

Dhalia
01.2023 - 12.2023
  • Guided clients through property buying, selling, and leasing processes with personalized service and expert advice.
  • Assessed client needs and matched them with suitable properties, ensuring a smooth and informed decision-making experience.
  • Built strong client relationships through clear communication, local market insight, and trust-based service.
  • Managed property listings, conducted viewings, and coordinated negotiations between buyers and sellers.
  • Stayed current on market trends, property values, and legal requirements to offer up-to-date guidance.
  • Supported all phases of the transaction, from initial inquiry to final handover, ensuring client satisfaction.

Education

Digital Marketing

Ice Malta
Malta
05-2021

Business English
Malta
02-2019

Skills

  • Sales experience
  • Customer service excellence
  • Objection handling
  • Team management
  • Client relations
  • Problem-solving
  • Attention to detail

LANGUAGE SKILLS

Mother tongue(s): MACEDONIAN
Other language(s)
ENGLISH: Understanding - Listening: C2, Reading: C2; Speaking - Spoken production: C2, Spoken interaction: C2; Writing: C1
SPANISH: Understanding - Listening: C1, Reading: B1; Speaking - Spoken production: B2, Spoken interaction: B2; Writing: B1

Author & Writer

Passionate about the power of written words, I recently published a book focused on personal development. My writing extends beyond self-growth topics to include clear, skilled communication in areas such as contracts, marketing posts, leads, clients, and customers.

My expertise spans from crafting engaging and creative marketing messages for advertising to writing long-form content, emails, and social posts.


 I enjoy blending creativity with strategy, using words to connect with people, build relationships, and generate leads.

Timeline

Real Estate Consultant

BCP Alliance
01.2024 - Current

Real Estate Consultant

Dhalia
01.2023 - 12.2023

Manager Customer Service Representative

Pebbles Boutique Aparthotel
05.2018 - 01.2024

Digital Marketing

Ice Malta

Business English
Maja Dimitrievska