Malcolm Camilleri
Branch Manager & Senior Tied Insurance Intermediary
Pacific Court, Flat 2, Triq It-Tamar, Qawra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Branch Manager
Investate Finance
9 2023 - Current
- Engage employees in business processes, to improve their 'modus operandi' techniques.
- Creating strategies to develop and expand existing customer sales, resulting in increase in annual revenue.
- Collaborating with senior management on strategic planning initiatives to align team objectives with corporate goals.
- Contribute to 15% of the company sales revenue, annually.
- Acquisition of talented individuals with top-level strengths, improving overall company capabilities, and skill set.
- Assessing employee performance and developing improvement plans for our sales teams.
- Maintaining friendly and professional customer interactions.
- Consulting customers to boost product sales and services on periodical basis.
Senior Tied Insurance Intermediary
Investate Finance
01.2023 - 08.2023
- Provided professional services and support in a sales-oriented work environment to our clients.
- Demonstrated leadership skills with other employees, to enhance service output.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all employees.
Tied Insurance Intermediary
Finsec Financial
06.2021 - 11.2022
- Meeting with clients to understand their needs and provide excellent service and help them for the rest of their lives.
- Continuously monitoring myself through company metrics and KPI's, and analyse strengths and weaknesses in my Sales methods.
- Responsible for compliance checks and direct liaison with the company's MLRO on a daily basis.
- Making sure I keep mutual relationship with my clients, for what they might be needing in the future.
- Assisted with day-to-day operations, working efficiently and productively with all team members
Service Management Specialist
Betsson Group Malta
01.2019 - 07.2021
- Setting up of focus groups to work on a specific project to address medium to long term solutions.
- Chair the Change Advisory Board meeting, where we would discuss upcoming changes and set contingencies in place.
- Continual liaison with internal compliance and regulatory bodies to ensure service operation is up to standard.
- Reviewing of provider contractual agreements and make sure that service availability is being maintained for every service being provided.
- Conduct periodic Management reports related to key performance indicators (KPI's) to executive management.
- Responsible for data analysis and the generation of service delivery metrics to support industry service quality and cost bench-marking.
- Consultation and provision of add-on services that would be helpful to end customers and improve their day to day.
Network Operations Centre Lead
Betsson Group Malta
03.2018 - 12.2018
- Leading the shift engineers and assign tasks to other engineers; whilst prioritising tasks according to the direction of the business.
- Managing the internal ticketing system for incident management, event management and scheduling of maintenance.
- Direct liaison with our 3rd party providers on a 24/7 agreement.
- Analysis of the group KPI's and find ways of improving them.
Network Operations Centre Engineer
Greentube Malta
10.2017 - 03.2018
- Proactive monitoring on several tools, to ensure operation remain seamless on the gaming brands.
- Report any issues to our 3rd party providers, and provide network assistance when a problem arises.
Education
Aviation - Private Pilot License Holder
Malta School of Flying
Luqa, Malta 10.2020 - 08.2023
Bachelor of Arts - Business Management
Global College Malta
Kalkara 10.2018 - 06.2021
Prince 2 Practitioner - Project Management
People & Co.
Ta' Xbiex 11.2019 - 11.2019
BTEC Higher National Diploma - Computer Networks And Infrastructure
Malta College of Arts Science And Technology
Paola 09.2010 - 05.2012
Matriculation Certificate - Computing And Mathematics
Giovanni Curmi Higher Secondary School
Naxxar 09.2010 - 06.2012
Skills
Self-Motivated: Firm believer of being cheerful in face of adversity, and that setbacks can be turned into opportunities
Training and Development: Always keen of learning new ideologies and methods One who listens, is one who grows
Interpersonal Communication: Communication and teamwork effort between colleagues is fundamental for any endeavor On the job and off the job
Flexible and Adaptable: Work experience has thought me to think proactively and change methods as I anticipate inefficiencies
Problem-Solving: Through focus groups and working in a team, I used to break down big problems at workplaces, and mitigate the whole problem in steps
Structured Lifestyle: I organise every task and assign a timeline for every project I believe in organisation as it also provides a level of control
Other: Fly planes, keep myself fit and read entrepreneurial books in my free time
Profile
An experienced operational excellence specialist with significant exposure to several team capacities and cultures; learnt through years of experience within several industries. Strong flair in Sales and Business Development, attracting new clients whilst overseeing growth opportunities.
Timeline
Senior Tied Insurance Intermediary
Investate Finance
01.2023 - 08.2023
Tied Insurance Intermediary
Finsec Financial
06.2021 - 11.2022
Aviation - Private Pilot License Holder
Malta School of Flying
10.2020 - 08.2023
Prince 2 Practitioner - Project Management
People & Co.
11.2019 - 11.2019
Service Management Specialist
Betsson Group Malta
01.2019 - 07.2021
Bachelor of Arts - Business Management
Global College Malta
10.2018 - 06.2021
Network Operations Centre Lead
Betsson Group Malta
03.2018 - 12.2018
Network Operations Centre Engineer
Greentube Malta
10.2017 - 03.2018
BTEC Higher National Diploma - Computer Networks And Infrastructure
Malta College of Arts Science And Technology
09.2010 - 05.2012
Matriculation Certificate - Computing And Mathematics
Giovanni Curmi Higher Secondary School
09.2010 - 06.2012
Branch Manager
Investate Finance
9 2023 - Current
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