Malcolm Camilleri
Branch Manager & Senior Tied Insurance Intermediary
Pacific Court, Flat 2, Triq It-Tamar, Qawra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Branch Manager
Investate Finance
9 2023 - Current
- Engage employees in business processes, to improve their 'modus operandi' techniques.
- Creating strategies to develop and expand existing customer sales, resulting in increase in annual revenue.
- Collaborating with senior management on strategic planning initiatives to align team objectives with corporate goals.
- Contribute to 15% of the company sales revenue, annually.
- Acquisition of talented individuals with top-level strengths, improving overall company capabilities, and skill set.
- Assessing employee performance and developing improvement plans for our sales teams.
- Maintaining friendly and professional customer interactions.
- Consulting customers to boost product sales and services on periodical basis.
Senior Tied Insurance Intermediary
Investate Finance
01.2023 - 08.2023
- Provided professional services and support in a sales-oriented work environment to our clients.
- Demonstrated leadership skills with other employees, to enhance service output.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all employees.
Tied Insurance Intermediary
Finsec Financial
06.2021 - 11.2022
- Meeting with clients to understand their needs and provide excellent service and help them for the rest of their lives.
- Continuously monitoring myself through company metrics and KPI's, and analyse strengths and weaknesses in my Sales methods.
- Responsible for compliance checks and direct liaison with the company's MLRO on a daily basis.
- Making sure I keep mutual relationship with my clients, for what they might be needing in the future.
- Assisted with day-to-day operations, working efficiently and productively with all team members
Service Management Specialist
Betsson Group Malta
01.2019 - 07.2021
- Setting up of focus groups to work on a specific project to address medium to long term solutions.
- Chair the Change Advisory Board meeting, where we would discuss upcoming changes and set contingencies in place.
- Continual liaison with internal compliance and regulatory bodies to ensure service operation is up to standard.
- Reviewing of provider contractual agreements and make sure that service availability is being maintained for every service being provided.
- Conduct periodic Management reports related to key performance indicators (KPI's) to executive management.
- Responsible for data analysis and the generation of service delivery metrics to support industry service quality and cost bench-marking.
- Consultation and provision of add-on services that would be helpful to end customers and improve their day to day.
Network Operations Centre Lead
Betsson Group Malta
03.2018 - 12.2018
- Leading the shift engineers and assign tasks to other engineers; whilst prioritising tasks according to the direction of the business.
- Managing the internal ticketing system for incident management, event management and scheduling of maintenance.
- Direct liaison with our 3rd party providers on a 24/7 agreement.
- Analysis of the group KPI's and find ways of improving them.
Network Operations Centre Engineer
Greentube Malta
10.2017 - 03.2018
- Proactive monitoring on several tools, to ensure operation remain seamless on the gaming brands.
- Report any issues to our 3rd party providers, and provide network assistance when a problem arises.
Education
Aviation - Private Pilot License Holder
Malta School of Flying
Luqa, Malta 10.2020 - 08.2023
Bachelor of Arts - Business Management
Global College Malta
Kalkara 10.2018 - 06.2021
Prince 2 Practitioner - Project Management
People & Co.
Ta' Xbiex 11.2019 - 11.2019
BTEC Higher National Diploma - Computer Networks And Infrastructure
Malta College of Arts Science And Technology
Paola 09.2010 - 05.2012
Matriculation Certificate - Computing And Mathematics
Giovanni Curmi Higher Secondary School
Naxxar 09.2010 - 06.2012
Skills
Self-Motivated: Firm believer of being cheerful in face of adversity, and that setbacks can be turned into opportunities
Training and Development: Always keen of learning new ideologies and methods One who listens, is one who grows
Interpersonal Communication: Communication and teamwork effort between colleagues is fundamental for any endeavor On the job and off the job
Flexible and Adaptable: Work experience has thought me to think proactively and change methods as I anticipate inefficiencies
Problem-Solving: Through focus groups and working in a team, I used to break down big problems at workplaces, and mitigate the whole problem in steps
Structured Lifestyle: I organise every task and assign a timeline for every project I believe in organisation as it also provides a level of control
Other: Fly planes, keep myself fit and read entrepreneurial books in my free time
Profile
An experienced operational excellence specialist with significant exposure to several team capacities and cultures; learnt through years of experience within several industries. Strong flair in Sales and Business Development, attracting new clients whilst overseeing growth opportunities.
Timeline
Senior Tied Insurance Intermediary
Investate Finance
01.2023 - 08.2023
Tied Insurance Intermediary
Finsec Financial
06.2021 - 11.2022
Aviation - Private Pilot License Holder
Malta School of Flying
10.2020 - 08.2023
Prince 2 Practitioner - Project Management
People & Co.
11.2019 - 11.2019
Service Management Specialist
Betsson Group Malta
01.2019 - 07.2021
Bachelor of Arts - Business Management
Global College Malta
10.2018 - 06.2021
Network Operations Centre Lead
Betsson Group Malta
03.2018 - 12.2018
Network Operations Centre Engineer
Greentube Malta
10.2017 - 03.2018
BTEC Higher National Diploma - Computer Networks And Infrastructure
Malta College of Arts Science And Technology
09.2010 - 05.2012
Matriculation Certificate - Computing And Mathematics
Giovanni Curmi Higher Secondary School
09.2010 - 06.2012
Branch Manager
Investate Finance
9 2023 - Current
Similar Profiles
Pawan SharmaPawan Sharma
Branch Collection Incharge- AM at Grihum Housing Finance (Poonawalla Housing Finance Ltd.) (Magma Housing Finance Ltd.)Branch Collection Incharge- AM at Grihum Housing Finance (Poonawalla Housing Finance Ltd.) (Magma Housing Finance Ltd.)
KATE MANKAKATE MANKA
Business Development & Trainee Finance Broker at AUSCORP FINANCE (LAURENTIDE FINANCE)Business Development & Trainee Finance Broker at AUSCORP FINANCE (LAURENTIDE FINANCE)
Aravind Kumar VutukuriAravind Kumar Vutukuri
Business Analyst at AU Small Finance Bank (Erstwhile Fincare Small Finance Bank)Business Analyst at AU Small Finance Bank (Erstwhile Fincare Small Finance Bank)
Emma ChetcutiEmma Chetcuti
Actor at FreelancerActor at Freelancer
Gorana StefanovicGorana Stefanovic
Hairstylist at Salon DolceHairstylist at Salon Dolce