Malissa Creekmore
Livingston
Summary
Detail-oriented finance professional with experience in accounts payable operations, purchase order creation, invoice review, and vendor relations across healthcare, public sector, and multi-location retail environments. Proven ability to ensure payment accuracy, resolve discrepancies, maintain compliance with financial controls, and support budget oversight. Recognized for strong organizational skills, attention to detail, and cross-department collaboration in high-accountability settings.
Overview
11
11
years of professional experience
Work History
Finance Clerk
City of Livingston
Livingston
12.2025 - Current
- Receive, reconcile, and secure cash deposits from multiple city departments in compliance with internal controls.
- Generated and reviewed daily financial reports, ensuring transaction accuracy and balanced cash operations to uphold financial integrity.
- Verified customer account information, maintaining accuracy of municipal financial records to support effective financial management.
- Process daily payments for utilities, parking citations, business licenses, ambulance services, cemetery plots, and annual dog licenses.
- Provided professional customer service, resolving billing discrepancies and payment inquiries to enhance customer satisfaction.
Patient Access Specialist
Livingston HealthCare
Livingston
10.2025 - Current
- Greet and check in patients for scheduled appointments, verifying demographic and insurance information to ensure accurate registration and billing.
- Update and maintain patient records within the hospital’s registration and scheduling systems to support data accuracy and claim processing.
- Schedule clinical and laboratory appointments using the hospital’s scheduling system.
- Explain privacy practices and information-use policies to patients in accordance with HIPAA requirements.
- Notify nursing staff of patient arrivals for infusion appointments to support timely care delivery.
- Identify and correct registration or insurance discrepancies prior to service to reduce billing errors.
- Collaborate with fellow Patient Access Specialists to manage high-volume front-desk operations efficiently and professionally.
Fiscal Office Technician III
Inyo County Health & Human Services
Independence
02.2024 - 08.2024
- Oversaw Medi-Cal billing operations, coordinating with hospital billing departments to ensure accurate claims submission and reimbursement compliance.
- Supported behavioral health billing by running audit reports to identify billing errors and collaborating with clinicians to correct documentation and claim discrepancies.
- Processed and reviewed invoices for accuracy, ensuring proper coding and compliance with county, state, and federal regulations.
- Matched purchase orders to invoices and supporting documentation, identifying discrepancies and resolving errors prior to payment authorization.
- Processed financial reports authorizing payments to individuals receiving government assistance benefits.
- Prepared and reconciled deposits for state-funded government programs, ensuring accurate allocation of funds to the appropriate departments.
- Assisted with budget tracking, expenditure monitoring, and financial reporting to support departmental fiscal oversight.
- Maintained detailed financial documentation and supported audit preparation activities.
- Communicated with vendors and internal departments to resolve billing issues and ensure timely payment processing.
Director of Retail Operations
Eastern Sierra Interpretive Association
Bishop
07.2015 - 09.2023
- Led recruitment, interviewing, hiring, and supervision of 25+ staff members to build a high-performing team.
- Served as primary buyer for 7 retail stores and 10 remote locations, creating and issuing purchase orders to ensure accurate pricing, quantities, and contract compliance.
- Cultivated vendor relationships and negotiated favorable terms to enhance cost control.
- Monitored budgets and approved expenditures to maintain fiscal accountability across multiple locations.
- Oversaw full-cycle accounts payable operations, reviewing vendor invoices and matching them to purchase orders and receiving documentation prior to payment authorization.
- Identified and resolved billing discrepancies through direct vendor communication.
Education
Natural Resource Management
Santa Rosa Junior College
Santa Rosa, CASkills
- Accounts payable processing
- Invoice review and resolution
- Payment processing
- Purchase order creation and matching
- Cash reconciliation
- Budget monitoring
- Financial reporting
- Regulatory compliance
- Data accuracy and recordkeeping
- Report development
- Effective communication
- Attention to detail
- Vendor communication
Timeline
Finance Clerk
City of Livingston
12.2025 - Current
Patient Access Specialist
Livingston HealthCare
10.2025 - Current
Fiscal Office Technician III
Inyo County Health & Human Services
02.2024 - 08.2024
Director of Retail Operations
Eastern Sierra Interpretive Association
07.2015 - 09.2023
Natural Resource Management
Santa Rosa Junior College