Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mandi Birkett

Missoula

Summary

Experienced with property restoration, including water, fire, and mold damage repairs. Utilizes advanced techniques and specialized equipment to ensure efficient project completion. Knowledge of safety protocols and industry standards, consistently delivering dependable and thorough restoration services.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Personal Property Tech/Lead

Dayspring Restoration
09.2018 - 03.2024
  • Inventoried, Packed, loaded, and transported customers contents
  • Used professional cleaning methods to restore contents to pre-loss condition after smoke and water damage
  • Completed structure cleans of customer houses after fires, flood, demo, and construction
  • Packed all contents into homes at job completion
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Temporary Housekeeper

Holiday inn
09.2018 - 11.2018
  • Performed a variety of cleaning activities such as , dusting, mopping, changing beds, and polishing
  • Ensured all rooms were cared for and inspected in a timely manner

Cashier/Customer Service

Walmart
08.2012 - 06.2018
  • Customer service, cashiering, keeping work space clean/safe, handling customer complaints/concerns
  • Handling customer returns, dealing with damaged products/returns not able to be returned to sales floor
  • Assisting other departments as needed, and stocking shelves
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Administrative Assistant

Dye and Moe, PLLP
01.2012 - 07.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.

Sandwich Artist

Subway
03.2010 - 01.2012
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Education

High school or equivalent -

Hellgate High School
Missoula, MT
06.2009

Skills

  • Water damage restoration
  • Fire damage restoration
  • Manual hand tools operations
  • Pack-out services
  • Content cleaning
  • Forklift operator certification
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible

Accomplishments

  • IICRC certification in fire restoration
  • Forklift certified
  • Clean driving record
  • Supervised team of 6 staff members.

Certification

  • Forklift Certification, 01/01/20, Present
  • IICRC Certification
  • Driver's License, 02/01/22, 02/28/34, Clean driving record

Timeline

Personal Property Tech/Lead

Dayspring Restoration
09.2018 - 03.2024

Temporary Housekeeper

Holiday inn
09.2018 - 11.2018

Cashier/Customer Service

Walmart
08.2012 - 06.2018

Administrative Assistant

Dye and Moe, PLLP
01.2012 - 07.2012

Sandwich Artist

Subway
03.2010 - 01.2012

High school or equivalent -

Hellgate High School

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Mandi Birkett