Mandy Mifsud
Naxxar,Malta
Summary
Expert communicator and leader with over 20 years experience in educational leadership positions both in the private and public sector
Overview
24
24
years of professional experience
Work History
Education Officer - Lifelong Learning
Directorate for Research, Lifelong Learning & Employability
09.2014 - Current
- Leads the Lifelong Learning Unit within the Directorate for Research, Lifelong Learning and Employability which is responsible for both policy and provision of Lifelong Learning
- Role involves leading, motivating and developing a team of over 200 staff members which includes educators, administrators and EU project officers
- Development of new Programmes and review and enhance the existing portfolio of courses delivered online and in various centres and the wider community across Malta and Gozo
- Responsible for the implementation of the EU Agenda for Adult Learning in Malta and the National Support Service in Malta for the Electronic Platform for Adult Learning in Europe (EPALE)
- Liaises and collaborates with various stakeholders locally and within Europe.
Trainer, Executive Coach & Consultant
Self Employed Services
04.2008 - Current
- Provides advice to various entities involved in education and training such as secondary schools, institutes for further and higher education and training providers
- Designs and delivers bespoke training courses mainly in the areas related to life skills, communication, creativity and entrepreneurship
- Worked with the European Union Programmes Agency (EUPA), MFHEA, Bank of Valletta, Maltapost, ARMS Ltd, Valletta Fund Services, Across Limits, ST Microelectronics, the Institute for Public Services and the University of Malta.
Actor and Producer
Self Employed Services
04.2008 - Current
- Member of drama group Bakkanti Troupe which was established in 2012
- Took part in Bakkanti's performances including Plautus Strait (2012) and B'Soghba Kbira (2016)
- Works on a freelance basis on different projects;
- Cast as a lead actor in arthouse film ‘Of Time and the Sea' and produces various performances for festivals such as the Notte Bianca festival.
- Promoted upcoming productions via social media platforms and community outreach efforts, generating interest from potential patrons.
- Pursued continuous professional development through participation in acting classes and training programs, honing performance abilities.
Assistant Director
Directorate for Digital Literacy and Transversal Skills (DDLTS)
08.2020 - 11.2021
- Acted as Deputy Director for DDLTS
- Led a team of over 50 people including administrators, project managers and educators in order to drive and support digital transformation in schools
- Introduced policies, innovative initiatives, professional development and digital resources to help educators and students within compulsory education to acquire digital competences and transversal skills required to thrive in the ever changing and transforming world
- Overseeing One Tablet Per Child (OTPC) EU Project and its various activities.
General Manager
Domain Group
07.2012 - 08.2014
- Responsible for the Domain Group of Companies; Computer Domain, Domain Academy, English Domain and Domain Services
- Created synergy between all companies
- Participated in corporate strategic planning and implements strategic goals and objectives
- Provided training, advice and guidance to all employees.
Professional Youth Worker
Foundation for Educational Services
03.2011 - 06.2012
- Mentored students between ages 16 and 20 who enrolled on the Youth.inc programme
- Developed the programme, organised activities, taught life skills and providing education and career advice to students
- Developed strong relationships with community partners to secure resources and opportunities for the youth served.
Marketing Consultant
STC Training
03.2011 - 08.2011
- Responsible for all web marketing of STC Training
- Key endeavors in this role were the launch of the new STC Training website and copywriting for various channels including websites, advertisements and more.
Various Roles – Consultant, Head and Manager
STC Training
07.2000 - 08.2011
- Instrumental in setting up STC Training and moving it through its various phases of change and from a population of 15 students to one of over a 1000
- Throughout the years she was promoted to different roles and helped the company evolve from a startup, to growth and maturity and transition from a state-owned entity (MITTS now MITA) to a fully privately-owned company
- Responsible for the full operation of STC Training both in Dingli and Pembroke
- Compiled application and set up STC Training as a Middlesex University Campus
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels
Head - Business Development
STC Training
07.2010 - 02.2011
- Full responsibility of the business development, sales and marketing function and focus of the team's energy was entirely on the growth of STC Training both locally and internationally
- In order to implement STC Training's objective of recruiting foreign students underwent training such as the EAIE Berlin Workshop related to working with student recruitment agents and attended International conferences such as those organised by ICEF.
Manager - Business Development & Operations
STC Training
04.2006 - 07.2010
- This role involved overseeing the full operation of STC Training, focusing mainly on the sales and marketing function and the operations and administrative one
- Recruitment, management and motivation of staff and tutors
- Being the Primary contact for franchised educational programmes including the partners NCC Education and Middlesex University
- Creation, monitoring and enhancing processes related to course administration.
Business Development Executive
MITTS
06.2002 - 03.2006
- Setting up and managing business development and sales and marketing function
- Setting up Operations/ Administration function
- Representing the institute during official and networking activities as well as taking care of advertising, keeping a sales funnel for corporate business and organising educational and career guidance activities
- Coordination of institute's educational programmes, including handling of application forms, recruitment and allocation of tutors, classroom management, course schedules/timetables, assessment and evaluation of programmes.
Education
University of Malta & Oxford -
Master in Knowledge-Based Entrepreneur
01.2015
London Academy of Music And Dramatic Arts -
Certificate in Speech & Drama Performance Studies
01.2011
University of Leicester, UK -
MSc. in Training
01.2005
University of Malta -
B.Communications (Hons)
01.2001
Junior College, Malta -
MATSEC - A'levels English & French
01.1997
Skills
- Public Speaking
- Problem-Solving Abilities
- Effective and Persuasive Communication
- Coaching
- Networking and Relationship Building
- Sales & Marketing
- Operations & Administration
- Leadership
- Education, Learning and Development
- Project Management
- Policy Development and Implementation
- Creative and Critical Thinking
Languages
Maltese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Advanced (C1)
French
Upper intermediate (B2)
Training
- Award in Coaching and Mentoring MQF 7, Central Mediterranean Business School, May 2022, Present
- European Basic Skills Network Conference, EBSN in Vienna, Austria, June 2022
- Mental Health First Aid, Richmond Foundation, November 2021
- Financial Literacy for vulnerable groups, MCAST, February 2020, May 2020
- National Conference on Non-Formal Education, Duke of Edinburgh Int. Award, October 2019
- European Basic Skills Network Conference, EBSN in Tallinn, Estonia, June 2019
- Academic Adventures Team Learning, Tampere University Finland, May 2019
- Conference Loneliness, Belonging and Community, Faculty for Social Wellbeing UoM, November 2018
- 7th ELT Malta Conference, ELT Council, October 2018
- PEP Leadership Program and Train the Trainer, BPW Europe, April 2018
- Improvisation Course, Malta Improv Group, January 2018, March 2018
- Public Management Toolkit, Institute for the Public Services, March 2017, December 2021
- Adult Migrants Training and Consultancy Networking Meeting, European Centre for Modern Languages in Graz Austria, March 2017
- 4th CELP Symposium: English Language Testing & Assessment, Centre for English Language Proficiency, February 2017
- Seminar ‘Policies for matching better skills with better jobs’, CEDEFOP in Brussels, June 2016
- Train the Trainer, Centre for Development Research & Training, February 2016
- Euroguidance Conference - Entrepreneurship Education, Malta Career Guidance Association, November 2015
- European Conference - Family Learning, Ministry for Education in Luxembourg, October 2015
- SPSS - Introduction, University of Malta, June 2015
- Employment & Social Inclusion in Europe, Public Policy Exchange in Brussels, March 2015
- Make Innovation not War: Collaborate with University, University of Malta, 2013
- Keys to unlock the door to your speaking potential, Rotary Club in conjunction with Chamber of Commerce, 2013
- Marketing Plans: How to prepare them: How to Profit from them, Chartered Institute of Marketing, 2013
- Creativity in Business, Lead Events, 2012
- Corporate Social Responsibility Seminar, Malta Chamber of Commerce, 2012
- Youth in Action Train the Trainer Programme, EUPA, 2012
- Quality Markt Training Course, Youth in Action, 2011
- Youth Participation in Volunteering, Youth in Action, 2011
- Web Marketing/Social Media Course, STC Training, 2011
- Project Management - PRINCE 2 for Practitioners, STC Training, 2011
- Working with International Student Recruitment Agents, European Association for International Education (EAIE) in Berlin, 2010
- Improvisation for Beginners – Teamwork & Communication, 2008
- Maximising Efficiency & Communication using NLP techniques, STC Training, 2008
- Performance Appraisal, FHRD, 2007
- Financial Management for HR Managers, FHRD, 2006
- Interviewing Skills using NLP, FHRD, 2006
Personal Information
- Country of Birth: Canada
- Date of Birth: 09/20/1979
- Gender: Female
Additional Information
- Committee Member of the Malta Career Guidance Association (MCGA)
- Teacher's Warrant number 9381
- In Possession of TEFL Certificate
- Conducted voluntary work with the Eden Foundation in Malta
- Programme Mentor for JAYE (Young Enterprise)
- Member of Business Professional Women (BPW)
Hobbies and Interests
Personal development, holistic living, reading, crafts, fitness, yoga and meditation.
Accomplishments
- Developed the Malta National Lifelong Learning Strategy 2023-2030
- Delivered a keynote speech during the PISA Forum, PISA 57th Governing Board meeting in Malta in April 2024
- Facilitated a workshop for the EU Commission during the closing event of the European Year of Skills in Brussels on the 30th April 2024
- Developed and Implemented the National Diploma in Teaching Adults (MQF 5) from 2014 to 2017
- National Coordinator of the EU Agenda for Adult Learning for Malta
- BNI President for the de Paule Chapter (Business Networking International) Chaired weekly meetings involving over 30 business owners in 2013
Timeline
Assistant Director
Directorate for Digital Literacy and Transversal Skills (DDLTS)
08.2020 - 11.2021
Education Officer - Lifelong Learning
Directorate for Research, Lifelong Learning & Employability
09.2014 - Current
General Manager
Domain Group
07.2012 - 08.2014
Professional Youth Worker
Foundation for Educational Services
03.2011 - 06.2012
Marketing Consultant
STC Training
03.2011 - 08.2011
Head - Business Development
STC Training
07.2010 - 02.2011
Trainer, Executive Coach & Consultant
Self Employed Services
04.2008 - Current
Actor and Producer
Self Employed Services
04.2008 - Current
Manager - Business Development & Operations
STC Training
04.2006 - 07.2010
Business Development Executive
MITTS
06.2002 - 03.2006
Various Roles – Consultant, Head and Manager
STC Training
07.2000 - 08.2011
University of Malta & Oxford -
Master in Knowledge-Based Entrepreneur
London Academy of Music And Dramatic Arts -
Certificate in Speech & Drama Performance Studies
University of Leicester, UK -
MSc. in Training
University of Malta -
B.Communications (Hons)
Junior College, Malta -
MATSEC - A'levels English & French
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