Manuela Briffa
Paola
Summary
HR professional with a proven track record of enhancing workforce efficiency and promoting strategic HR initiatives. Recognised for their ability to adapt to the evolving requirements of organisations and their ability to foster collaboration, resulting in tangible outcomes. Proficient in the development of robust team dynamics and employee engagement, with a particular emphasis on performance management.
Overview
14
14
years of professional experience
Work History
HR Business Partner
Besedo Ltd
08.2024 - Current
- Monitoring and reporting on HR KPIs, providing critical insights into turnover and absenteeism metrics
- Monitoring HR metrics to identify trends and drive continuous improvement in HR practices
- Acting as a supportive liaison for Assignment Managers, addressing and resolving employee issues effectively
- Building strong partnerships with department heads, offering strategic HR guidance and support
- Managing conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
- Partnering with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
- Facilitating communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
- Managing full cycle of recruiting, hiring, and onboarding new employees.
- Collaborates with senior management to align HR initiatives with organizational goals.
- Conducting exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Handling staff issues, PIP's, disputes, employee terminations, and disciplinary procedures.
- Maintaining confidential nature of employee and company proprietary and privileged information being used or observed in course of performing job duties.
- Maintaining current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Assisting the HR Manager in directing the HR Team to ensure the business continues to operate, especially in her absence.
HR OFFICER
Besedo LTD
07.2021 - Current
- Expertly executing strategic recruitment advertising, leveraging both internal and external channels to attract top talent
- Developing targeted Facebook campaigns, significantly boosting recruitment outreach and effectiveness
- Managing comprehensive HR administration tasks, including offer extensions, contract drafting, and exit coordination
- Maintaining HR records, ensuring data accuracy and up-to-date employee information
- Delivering HR inductions for new employees, fostering a smooth onboarding experience
- Collaborating in the design and implementation of engaging employee activities to enhance workplace morale
- Supporting a range of HR functions, from benefits, administration to salary reviews, contributing to overall employee satisfaction
- Streamlining the recruitment lifecycle, achieving heightened efficiency and candidate quality
- Developing and managing Excel databases for sophisticated analysis of company statistics
- Presenting actionable insights from employee surveys to leadership, informing strategic decisions
- Facilitating regular employee check-ins, promoting a culture of open communication and proactive issue resolution
- Supporting the company in refining the Company page to strengthen Employer Branding
HR ASSISTANT
KNOCKKNOCK DELIVERY COMPANY LTD
02.2021 - 06.2021
- Managed comprehensive employee records, ensuring accurate and up-to-date documentation
- Administered internal databases, tracking leave statuses including sickness and maternity
- Conducted regular reviews and updates of company policies to maintain legal compliance
- Processed monthly payroll with precision and timeliness
- Drafted employment contracts, aligning with organizational standards and legal requirements
- Managed petty cash transactions, demonstrating trustworthiness and financial responsibility
- Executed recruitment processes, from interviewing to onboarding, enhancing team capabilities
FRONT OFFICE ADMINISTRATOR
Electrofix Ltd
10.2020 - 01.2021
- Maintaining a filing system for data on clients
- Coordinating activities throughout the company to ensure efficiency and maintain compliance with company policy
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Create and update databases and records for financial information
- Track and replace office supplies as necessary to avoid interruptions in standard front office procedures
- Chase clients to sign forms due to deadlines for Grants from the Government
- Handling queries from managers and employees
CALL CENTRE AGENT
Bank of Valletta
08.2020 - 09.2020
CALL CENTRE AGENT
Calamatta Cuschieri
07.2018 - 07.2020
LEAD SUPERVISOR
Café Jubilee
07.2016 - 01.2020
CUSTOMER CARE AGENT
AUTOMATED REVENUE SERVICES
08.2017 - 01.2018
SUPERVISOR
GALLARIJA COFFEE SHOP
06.2015 - 06.2016
SWING MANAGER
McDonald's (Malta)
06.2011 - 06.2015
Education
Bachelor's Degree - Work and Human Resources
University of Malta
01.2025
Award - Advance Employment Law
Central Mediterranean Business School
01.2024
Diploma - Human Resources Management
Mcast
01.2019
Diploma - English for Business
Mcast
01.2013
Skills
- Employee relations
- Onboarding processes
- Internal communications
- Recruitment strategies
- Employee surveys
- Employment law
- Grievance handling
- Recruitment
LANGUAGES
English
Maltese
Timeline
HR Business Partner
Besedo Ltd
08.2024 - Current
HR OFFICER
Besedo LTD
07.2021 - Current
HR ASSISTANT
KNOCKKNOCK DELIVERY COMPANY LTD
02.2021 - 06.2021
FRONT OFFICE ADMINISTRATOR
Electrofix Ltd
10.2020 - 01.2021
CALL CENTRE AGENT
Bank of Valletta
08.2020 - 09.2020
CALL CENTRE AGENT
Calamatta Cuschieri
07.2018 - 07.2020
CUSTOMER CARE AGENT
AUTOMATED REVENUE SERVICES
08.2017 - 01.2018
LEAD SUPERVISOR
Café Jubilee
07.2016 - 01.2020
SUPERVISOR
GALLARIJA COFFEE SHOP
06.2015 - 06.2016
SWING MANAGER
McDonald's (Malta)
06.2011 - 06.2015
Award - Advance Employment Law
Central Mediterranean Business School
Diploma - Human Resources Management
Mcast
Bachelor's Degree - Work and Human Resources
University of Malta
Diploma - English for Business
Mcast
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