Marco Bove
Gudja
Summary
Nice to meet you, It's Marco, born in Cassino (Italy), 24 years old and here I am, the person you are looking for!
In-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with 1 year of experience (but with never-ending curiosity and knowledge) in airline industry. Commended for diffusing complaints and handling customer inquiries well.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Bartender Supervisor
High School "I.T.I.S. Ettore Majorana"
10.2021 - 06.2022
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Flight Attendant
Ryanair
03.2019 - 01.2020
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
No Degree - Aircraft Piloting And Navigation
European Pilot Academy EPA
Luqa, Malta2025
High School Diploma -
Foreign Language High School of Pagani
Pagani, SA07.2018
Skills
- Sales Expertise
- Company Culture and Values
- Airline Operations
- Public Speaking/Interaction
- Aviation Regulations
- Safety Procedures
- Verbal and Written Communication in English
- Company Guidelines
- Flight Systems Management
- Hospitality Service Expertise
- Critical Thinking
- Microsoft Word/Excel
Languages
Italian
Native language
English
Proficient
C2
Spanish
Upper intermediate
B2
Albanian
Intermediate
B1
French
Elementary
A2
Timeline
Bartender Supervisor
High School "I.T.I.S. Ettore Majorana"
10.2021 - 06.2022
Flight Attendant
Ryanair
03.2019 - 01.2020
No Degree - Aircraft Piloting And Navigation
European Pilot Academy EPA
High School Diploma -
Foreign Language High School of Pagani
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