Marco Micallef
Santa Venera
Summary
Proven leader and efficient problem-solver, adept at enhancing operational efficiency and boosting team performance. At Medsea, implemented strategies that significantly increased revenue growth. Skilled in multitasking and communication, demonstrating a keen ability to adapt and excel under pressure. Expert in organizational skills, ensuring high levels of customer satisfaction and team collaboration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.
Overview
39
39
years of professional experience
Work History
Self Employed
Own Business
05.2006 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Multi-Unit Operation Manager
Medsea
01.2000 - 03.2011
- Implemented innovative sales strategies to drive revenue growth and establish the company as a leading competitor within the market.
- Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
- Collaborated with cross-functional teams including marketing, finance, and human resources to align organizational goals with day-to-day operations.
- Developed strong teams of high-performing personnel through recruitment, coaching, mentoring, and ongoing performance evaluations.
- Increased operational efficiency by establishing standardized procedures for daily tasks and conducting regular audits to ensure compliance.
- Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
- Contributed to the formulation of strategic plans incorporating input from stakeholders at every level within the organization supporting long-term growth objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
Water Clerk
Palm Shipping
10.1995 - 12.1999
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Water Clerk
Valletta Freight
01.1992 - 10.1995
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Shipping Clerk
Malta Freeport
06.1990 - 01.1992
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Improved shipping efficiency by streamlining packing and labeling processes.
Accounts Payable Clerk
KPM
01.1986 - 01.1989
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Education
High School Diploma -
St Edwards
Cottonera 12.1982
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Computer Skills
- Organizational Skills
- Calm Under Pressure
Football , swimming , tennis , watching Movies and series
can speak Maltese , English , and Italian , and basic Spannish
Languages
Maltese
Native language
English
Advanced
C1
Italian
Advanced
C1
Spanish
Elementary
A2
Timeline
Self Employed
Own Business
05.2006 - Current
Multi-Unit Operation Manager
Medsea
01.2000 - 03.2011
Water Clerk
Palm Shipping
10.1995 - 12.1999
Water Clerk
Valletta Freight
01.1992 - 10.1995
Shipping Clerk
Malta Freeport
06.1990 - 01.1992
Accounts Payable Clerk
KPM
01.1986 - 01.1989
High School Diploma -
St Edwards
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