Margaret Mathewson
Bozeman
Summary
Dedicated and hardworking professional with a strong team-oriented mindset and a natural ability to step into leadership roles when needed. Known for thriving in fast-paced environments, staying engaged through active work, and continuously seeking opportunities to grow by learning new roles and responsibilities. Brings a proactive attitude and a commitment to supporting team success through flexibility, collaboration, and a strong work ethic.
Overview
4
4
years of professional experience
Work History
Server
Bridger Brewing
05.2023 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Client Service Representative
Black Dog Veterinary Services
08.2024 - 11.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered high quality customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly rooms by mopping floors, emptying trash cans and wiping down surfaces between each appointment.
Manager
The Bay Bar And Grille
09.2021 - 04.2023
- Conducted performance evaluations to identify areas for employee growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Administrative Specialist
National Marrow Donor Program
12.2021 - 07.2022
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Minimized errors in Donor Information Packets through meticulous proofreading, editing, and efficient inputting skills.
- Expedited Packet completion times by effectively prioritizing tasks based on deadlines and resource and travel availability.
- Facilitated communication between departments, organizing meetings and distributing essential information for donors and recipients.
- Ensured Donor Information Packets, travel and hotel bookings, and any additional donor needs were completed within the expected time frame.
- Filed and submitted donor reimbursements through our finance team.
- Handled incoming and outgoing mail.
Education
Bachelor of Science - Veterinary Science
Purdue Global
Online05-2027
High School Diploma -
Washburn High School
Minneapolis, MN05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Inventory management
- Adaptable and flexible
- Problem-solving
- Receptive to feedback
- Microsoft Office (Word, Excel, Outlook)
- Data Entry
- Scheduling & Calendar Management
- Email Communication
Timeline
Client Service Representative
Black Dog Veterinary Services
08.2024 - 11.2024
Server
Bridger Brewing
05.2023 - 04.2025
Administrative Specialist
National Marrow Donor Program
12.2021 - 07.2022
Manager
The Bay Bar And Grille
09.2021 - 04.2023
Bachelor of Science - Veterinary Science
Purdue Global
High School Diploma -
Washburn High School
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