Maria Arredondo
Billings
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
City Letter Carrier
United States Post Office
Billings
01.2024 - Current
- Delivered mail efficiently across designated routes in various weather conditions.
- Sorted and organized incoming mail for prompt distribution to residents.
- Operated postal delivery vehicles following safety protocols and traffic regulations.
- Provided excellent customer service by answering inquiries and addressing concerns.
- Maintained accurate records of deliveries and undelivered mail items daily.
- Collaborated with team members to ensure timely completion of delivery tasks.
- Maintained professional and effective public relations with customers and community members.
- Used portable electronic scanner to track parcels and record tracking progress.
- Collected customs charges, postage due and C.O.D. payments.
- Collaborated with other carriers in order to complete routes efficiently and effectively.
- Reported any suspicious activities to supervisors immediately.
Patient Access Representative
Billings Clinic Hospital
Billings
12.2024 - 01.2025
- Verified insurance information and collected necessary co-payments.
- Scheduled appointments using electronic health record systems.
- Communicated effectively with medical staff to ensure patient needs were met.
- Maintained accurate patient records in compliance with privacy regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Created new patient accounts in EMR system as needed.
Branch Manager
Rocky Mountain Bank
Billings
04.2023 - 11.2024
- Managed daily operations and ensured compliance with banking regulations.
- Supervised staff performance and provided ongoing training and support.
- Developed and implemented branch marketing strategies to attract new customers.
- Coordinated team meetings to discuss goals, challenges, and performance metrics.
- Analyzed financial reports to guide decision-making for branch activities.
- Facilitated communication between upper management and branch staff for smooth operations.
- Resolved customer complaints promptly to maintain positive relationships and trust.
- Managed staff scheduling, hiring and training processes.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Participated in community events to promote brand awareness.
Server
MacKenzie River Pizza, Grill & Pub
Billings
09.2023 - 09.2024
- Provided excellent customer service in a fast-paced restaurant environment.
- Delivered food and beverages promptly to enhance dining experiences.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on restaurant protocols and menu items.
- Collaborated with kitchen staff to ensure accurate order preparation.
Sales Associate
Sephora
Billings
11.2022 - 12.2023
- Assisted customers with product selection and provided recommendations.
- Managed inventory levels and organized merchandise displays effectively.
- Processed customer transactions using point-of-sale systems efficiently.
- Resolved customer complaints and ensured positive shopping experiences.
- Trained new sales associates on company policies and product knowledge.
Branch Operations Manager
Wells Fargo
Billings
04.2014 - 03.2023
- Oversaw staff training and development for operational excellence.
- Implemented compliance procedures to meet regulatory standards.
- Coordinated customer service initiatives to enhance client satisfaction.
- Led team meetings to discuss workflow and operational updates.
- Resolved customer complaints in a timely manner.
- Reviewed customer account information for accuracy and completeness.
- Provided guidance on best practices for handling difficult customers or situations.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Coached staff on policies, procedures and performance strategies.
- Ensured compliance with banking regulations and policies.
- Managed branch files per recordkeeping and compliance requirements.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Business Manager
Lancome
Paramus
11.2009 - 08.2012
- Managed daily operations and coordinated team activities to enhance productivity.
- Developed and implemented strategic plans aligned with organizational goals.
- Oversaw budgeting processes and ensured adherence to financial guidelines.
- Facilitated communication between departments to streamline project execution.
- Led cross-functional teams in executing various business initiatives effectively.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Determined customer needs and calculated payment options based on consultative sales process.
Education
Associate of Arts - General Studies
Spokane Falls Community College
Spokane, WASkills
- Team management
- Customer service
- Conflict resolution
- Staff training
- Workflow efficiency
- Time management
- Effective communication
- Attention to detail
- Business development
- Marketing
- Record keeping
- Customer relationship management
- Compliance adherence
- Performance management
- Record maintenance
- Data entry
- Verification processes
- Team collaboration
- Problem solving
- Menu knowledge
- Order accuracy
- Scheduling coordination
Affiliations
- regular attend Billings task force meetings
Accomplishments
- Employee of the month at Rocky Mountain bank
- circle of stars at Wells Fargo quarterly award multiple times
Education and Training
other
Personal Information
Timeline
Patient Access Representative
Billings Clinic Hospital
12.2024 - 01.2025
City Letter Carrier
United States Post Office
01.2024 - Current
Server
MacKenzie River Pizza, Grill & Pub
09.2023 - 09.2024
Branch Manager
Rocky Mountain Bank
04.2023 - 11.2024
Sales Associate
Sephora
11.2022 - 12.2023
Branch Operations Manager
Wells Fargo
04.2014 - 03.2023
Business Manager
Lancome
11.2009 - 08.2012
Associate of Arts - General Studies
Spokane Falls Community College