Dedicated Case Management Professional experienced in client support, accurate documentation, and effective cross-team coordination. Enhanced operational efficiency and client care through meticulous records management and process coordination. Committed to advocating for social and economic well-being of individuals and families while fostering community service and collaboration.
Work History
Case Manager/Quality Assurance Analyst
5 Months
Sukapi Lodge-Blackfeet Tribal Health | 05.2026 - Current
Coordinated client care plans and connected individuals to appropriate behavioral health and community resources.
Communicated with multidisciplinary care teams to align services and follow-up activities.
Supported intake assessments by gathering client information and identifying immediate service needs.
Documented case notes accurately while maintaining compliance with confidentiality and program requirements.
Referred clients to internal programs and external agencies for housing, treatment, and support services.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Collaborated with mental health professionals to address the psychological needs of clients, supporting their holistic recovery.
Monitored case files and documentation to support consistent reporting and corrective action follow-up.
Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
Managed daily campground operations, supporting guest check-in, check-out, and site assignments.
Monitored grounds for cleanliness, safety hazards, and maintenance needs.
Coordinated routine repairs with maintenance staff to keep facilities functional.
Assisted visitors with reservations, directions, and campground policies.
Boosted revenue through effective marketing campaigns and promotional activities targeted at potential campers.
Successfully resolved conflicts among campers by employing strong communication and mediation skills.
Hired, disciplined and managed 7 camp staff members.
DEWR Administration Aide
1 Year
CSKT Tribe | 05.2023 - 05.2024
Maintained confidential records, files, and databases with accurate document control.
Prepared meeting materials, agendas, and packets for staff and community coordination.
Managed correspondence, phone calls, and office scheduling to support daily administrative operations.
Entered data into office systems and verified information for completeness and accuracy.
Organized forms, reports, and paperwork to streamline administrative workflows.
Managed confidential information appropriately following company policies and guidelines; maintained high levels of discretion concerning sensitive matters.
Advocate/Legal Assistant
11 Months
Safe Harbor Legal Office | 02.2022 - 01.2023
Conducted legal research to support case strategy, filings, and client advisement.
Advised clients on legal risks, obligations, and procedural options across active matters.
Reviewed discovery materials, identified key facts, and prepared responses for litigation matters.
Drafted pleadings, motions, and contracts with precise legal terminology and formatting.
Managed case files, deadlines, and court filings to maintain procedural compliance.
Coordinated with opposing counsel, courts, and internal staff to advance case progress.
Provided legal counsel to clients on diverse business, financial and civil matters.
Filed timely case pleadings to meet firm deadlines.
Election Clerk
6 Months
Lake County | 08.2021 - 02.2022
Verified voter eligibility and supported compliance with election requirements
Assisted voters with ballot procedures and polling place questions
Prepared ballots, supplies, and equipment for polling site operations
Processed voter registration applications and maintained accurate election records
Updated registration databases and corrected record discrepancies
Reconciled ballot materials and secured confidential election documents
Responded to public inquiries regarding voting locations, deadlines, and procedures
Distributed ballots to voters and answered questions concerning voting procedures.
Medicaid Eligibility Specialist
2 Years 10 Months
CSKT Tribal Health | 01.2018 - 11.2020
Determined Medicaid eligibility by reviewing applications, household data, and supporting documentation.
Verified income, residency, and identity records to ensure accurate benefit enrollment.
Guided patients through application requirements, renewal steps, and coverage questions.
Coordinated with tribal health staff and external agencies to resolve eligibility discrepancies.
Maintained confidential case files and updated records within eligibility tracking systems.
Interpreted Medicaid policies and tribal health procedures to support compliant case decisions.
Streamlined application processing for increased efficiency by implementing a well-organized case management system.
Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
Executive Administrative Assistant
1 Year 7 Months
Salish Kootenai College | 11.2016 - 06.2018
Coordinated executive calendars, meetings, and travel arrangements with accuracy and confidentiality.
Managed correspondence, drafting, and routing of communications for administrative leadership.
Organized board packets, agendas, minutes, and follow-up actions for timely decision support.
Streamlined office workflows, improving document tracking, filing, and record retention practices.
Served as liaison among departments, faculty, staff, and external stakeholders.
Monitored purchasing requests, expense records, and office supplies to support daily operations.
Prepared reports, presentations, and reference materials for executive review and planning.
Maintained sensitive information, ensuring compliance with confidentiality and institutional protocols.
Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
Case Manager / Quality Assurance at Caring Professional Home Health ServicesCase Manager / Quality Assurance at Caring Professional Home Health Services