Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Branch Banking Relationship Officer
Bank Of Valletta
12.2013 - 01.2021
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Discussed financial options with clients and provided informed suggestions.
Compiled and analyzed data to determine approaches to improve sales and performance.
Met with members to understand goals and recommend solutions to fit specific needs.
Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Provided customer records, account statements and copies of checks.
Accounts Clerk
Clan Services Limited
06.2009 - 09.2009
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Set up and updated Excel spreadsheets to track financial data.
Reported financial data and updated financial records in ledgers and journals.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Investigated daily variances and corrected errors to resolve discrepancies.
Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Education
Professional Diploma in Digital Marketing -
ICE Malta
Malta
12.2019 - 09.2020
Personal Development Course -
BOV Training Unit
Malta
06.2018
Diploma - LIBF LEVEL 4 Diploma For Financial Advisers
Institute of Financial Services
Malta
03.2018
Maltese Financial Regulation -
Institute of Financial Services
Malta
03.2018
ECDL Core Certification -
CSM - Computer Society of Malta
Malta
09.2011
No Degree - Sage Line 50-Level 1
TCTC Malta - Gozo Centre
Victoria Gozo Malta
06.2009
Bachelor of Commerce - Economics
University of Malta
Malta
06.2008
Advanced Level -
Edexcel International
London UK
06.2004
Advanced Level -
Sir M.A Refalo
Victoria Gozo Malta
05.2004
Intermediate Level -
Sir M.A Refalo
Victoria Gozo Malta
05.2004
O'level -
Private Lessons
Nadur Gozo Malta
2003
O'Levels -
Edexcel International
London UK
06.2002
O'Level -
Agius De Soldanis - Girls Secondary School
Victoria Gozo Malta
2002
Skills
Strong teamwork skills acquired during my work experience at BOV, during the course of which we effectively worked as a single unit towards a common goal I am able to develop these skills further through good collaboration with my other colleagues so as to continually drive company profitability and customer satisfaction
Strong leadership skills by encouraging the team to implement goals in line with the bank objectives by establishing clear directions
Strong time managementskills by planning, organize and coordinate assignments within the team to achieve Unit objectives Direct the team operations and maintain control of the processes to attain Unit goals Clearly assigning responsibility for tasks and decisions This requires monitoring of processes, progress, and results with regular interaction with team members for feedback