Maria Snell
Havre
Summary
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments.
Enthusiastic retail professional with 10 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Service-oriented manages highly accurate cash registers by processing cash, card and check payments without error. Security minded approach with excellent communication, organizational and multitasking abilities. Highly flexible in scheduling and committed to stellar attendance.
Experienced cashier/ retail offering dedication and service expertise developed over 10 years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature.
Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Committed cashier with 10 years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.
Dedicated cashier with 10 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Granted peak holdings
Havre
05.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Maintained product displays and ensured proper stock levels on sales floor.
- Processed transactions efficiently using point-of-sale systems for customer purchases.
- Trained new associates on store policies, procedures, and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with team members to create engaging promotional displays and events.
- Conducted inventory checks regularly to prevent stock discrepancies and shortages.
Cashier
Kwik Stop
Harlem
05.2020 - Current
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues regarding customer complaints.
- Resolved issues with cash registers, card scanners and printers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Monitored sales events, added new merchandise and rang up purchases.
- Assisted customers with account updates, new service additions and promotional offers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed 100s of transactions per day with exceptional accuracy.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Inspected items for damage and obtained replacements for customers.
Call Center Representative
Island Mountain Development Group
Hays
04.2019 - 04.2020
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Exceeded company productivity standards 100% on consistent basis, handling more than 100% of quota each day.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Accurately documented calls and caller information.
- Documented conversations with customers to track requests, problems and solutions.
- Completed up to 100+ outgoing calls per day according to assigned call list.
- Promoted personal loans offerings to drive growth and exceed benchmarks.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained 100% satisfaction rating with customers by providing exceptional service and support.
- Used prescribed call lists.
- Answered multi-line call system.
- Handled escalated customer service concerns.
- updating customer contact information.
- Consulted with customers regarding loan and payments needs, addressing concerns.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Assisted 100+ callers per week in fast-paced environment.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Shared detailed information regarding loans options to help customers make decisions.
- Answered, screened and processed over 100 calls daily by using call management system and web-based communications.
- Explained key information regarding products and services to customers to encourage informed decision-making.
Cashier Supervisor
Kwik Stop
Harlem
04.2015 - 04.2019
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues regarding customer complaints and escalated worsening concerns to cashier for remediation.
- Resolved issues with cash registers, card scanners and printers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed 100s transactions per day with exceptional accuracy.
- Properly verified customer identification for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted cashier with completing end-of-day counts and securing funds to prevent loss or theft.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Trained new team members in cash register operation, stock procedures and customer service.
- Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Inspected items for damage and obtained replacements for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Assisted customers with account updates, new service additions and promotional offers.
- Monitored sales events, added new merchandise and rang up purchases.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Assisted with purchases, locating items and signing up for rewards programs.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Increased sales 50% by suggesting specific purchases to customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Greeted customers and responded to requests for information.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Contributed to positive, organized store.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Built and maintained effective working relationships with peers and upper management.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Achieved sales goals and business objectives by motivating staff.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Education
GED -
ANC College
Harlem, MT03.2020
Skills
- Cash register operation
- POS systems
- Merchandise restocking
- Cash drawer balancing
- Customer assistance
- Credit and cash transactions
- Scanner operations
- Staff mentoring
- ID verification
- Cash management
- Payment processing
- Liquor regulations and compliance
- Coin counting
- Point-of-sale operation
- Inventory management
- Retail operations
- Team collaboration
- Product knowledge
- Complaint resolution
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Relationship building
- Store maintenance
- Transaction processing
- Point of sale operation
- Teamwork and collaboration
- Flexible schedule
- Policy and procedure adherence
- Product promotions
- Store opening and closing
- POS system operation
- Display setup
- Customer follow-up
- Barcode scanning
- Regulatory compliance
- Backroom organization
- Money handling
- Retail sales
- Positive and professional
Timeline
Retail Sales Associate
Granted peak holdings
05.2025 - Current
Cashier
Kwik Stop
05.2020 - Current
Call Center Representative
Island Mountain Development Group
04.2019 - 04.2020
Cashier Supervisor
Kwik Stop
04.2015 - 04.2019
GED -
ANC College