Maria Fernanda Muniz
Bozeman
Summary
Hospitality Professional experienced in guest relations and complaint resolution. Delivered memorable dining experiences through strong customer service skills and effective seating organization. Thrives in fast-paced environments, managing demanding workloads while ensuring guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host and Waitress
Chico dinning room .
Emigrant
04.2024 - 04.2025
- Greeted and seated guests in a welcoming manner.
- Managed waitlist and communicated estimated wait times to guests.
- Coordinated with servers to ensure smooth dining room flow.
- Maintained cleanliness and organization of the dining area.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Supported team objectives by executing assigned tasks.
Line Cook
Nova Cafe
Bozeman
08.2023 - 01.2024
- Prepared dishes efficiently using various kitchen equipment and techniques to meet customer demand.
- Prepared ingredients according to menu specifications and daily specials.
- Developed a strong understanding of menu items and customer preferences regularly.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Collaborated with staff members on orders and menu changes to ensure smooth kitchen operations.
Waitress
Fainting Goat Pub
Bozeman
11.2022 - 07.2023
- Delivered exceptional customer service in a high-volume pub, enhancing guest experience.
- Processed cash and payments with accuracy and speed at the register, ensuring smooth transactions.
- Fostered strong relationships with regular customers through engaging conversations, encouraging repeat visits.
Front Desk Sales Associate
Calamity's Boutique, LLC
Livingston
11.2022 - 07.2023
- Guided customers in product selection to enhance satisfaction and boost sales.
- Managed point-of-sale transactions efficiently and accurately.
- Executed promotions for store events and special offers to drive customer participation.
- Designed merchandise displays to attract customer attention and improve shopping experience.
Education
Emergency Medican Tec. B -
Best Practice Medicine
Bozeman, MT04-2022
High School Diploma -
Cuautemoc
Mexico City08-2019
Skills
- Hospitality services
- Guest relations
- Complaint resolution
- Sales strategies
- Customer service
- Multitasking proficiency
- Task prioritization
- Adaptable to change
- Conflict management
- Communication skills
- Team player mentality
- Foreign language skills
- First aid training
Languages
Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Limited
Certification
EMT - B
Timeline
Host and Waitress
Chico dinning room .
04.2024 - 04.2025
Line Cook
Nova Cafe
08.2023 - 01.2024
Waitress
Fainting Goat Pub
11.2022 - 07.2023
Front Desk Sales Associate
Calamity's Boutique, LLC
11.2022 - 07.2023
Emergency Medican Tec. B -
Best Practice Medicine
High School Diploma -
Cuautemoc