Mariah Borg
Burmarrad
Summary
Customer care agent with 18 months of experience in delivering exceptional service and support. Known for my strong empathy and ability to connect with customers, Skilled in handling customer inquiries, Resolving issues efficiently and insuring of high levels of customer satisfaction. Committed to improving customer experience.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Call Center Representative
Centrecom
01.2023 - Current
- Streamlined call flow processes for more efficient response times and increased productivity.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities.
Education
No Degree -
Maria Regina College Primary School
Mosta, Malta 04.2001 -
No Degree -
Maria Regina College Middle School
Naxxar, Malta 04.2001 -
No Degree -
Mosta Regina College (lilly of The Valley)
Mosta, Malta 04.2001 -
Skills
Communication skills
Active Listening
Problem Solving
Time Management
Empathy
Team Player
Certification
Soak off Gel course
Timeline
Call Center Representative
Centrecom
01.2023 - Current
Soak off Gel course
07-2022
No Degree -
Maria Regina College Primary School
04.2001 -
No Degree -
Maria Regina College Middle School
04.2001 -
No Degree -
Mosta Regina College (lilly of The Valley)
04.2001 -
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