Mariah Whetter
Great Falls
Summary
Results-driven Business Manager with expertise in team management and operational oversight. Proven ability to optimize processes and enhance customer relationships, ensuring high service standards and effective communication.
Overview
9
9
years of professional experience
Work History
Business Manager
Associated Veterinary Services
Great Falls
01.2021 - 04.2024
- Managed daily team operations to streamline workflow and maintain high service standards.
- Facilitated team meetings to promote communication and address concerns.
- Mentored staff to improve skills and promote a collaborative team environment.
- Resolved conflicts among team members to maintain a positive work environment.
- Coordinated appointment schedules to enhance client service and maximize staff utilization.
- Collaborated with veterinary staff to ensure quality patient care was maintained at all times.
- Assisted veterinarians during examinations and procedures for various animal species.
- Administered medications and vaccines under veterinary supervision to ensure animal health.
- Educated pet owners on proper care, nutrition, and preventive health measures for animals.
- Managed laboratory samples by collecting, processing, and preparing for diagnostic testing.
- Maintained cleanliness of the clinic environment to support a safe, welcoming space for patients.
- Operated diagnostic equipment to assist in imaging and laboratory analysis tasks effectively.
- Dispensed medications, monitored drug reactions and provided client education on medication administration.
- Assisted veterinarians with surgeries, dentistry procedures and other medical treatments.
- Managed patient records including entering data into the computer system, filing paperwork and updating information.
Ranch Manager
Vaquero LLC
Butte
01.2017 - 01.2021
- Managed daily ranch operations and ensured livestock welfare.
- Oversaw feed distribution and monitored animal health and nutrition.
- Coordinated staff schedules to optimize resource allocation and efficiency.
- Implemented best practices for pasture management and land sustainability.
- Developed and implemented operational plans for efficient management of the ranch.
- Identified, hired, and trained personnel to carry out daily operations on the ranch.
- Collaborated with veterinarians to address animal health concerns effectively.
- Conducted regular inspections of pastures and fencing systems to ensure optimal health of animals.
- Organized events such as branding, gathering cattle, shearing sheep and other livestock activities.
- Developed maintenance schedules for equipment and facilities upkeep.
- Enforced safety standards to promote a safe working environment for all staff.
- Resolved conflicts between staff members by facilitating effective communication between parties involved.
- Monitored weather conditions and adjusted strategies accordingly to avoid losses.
- Maintained accurate records related to ranch activities including payroll, inventory, expenses.
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
- Prepared reports about production levels, cost analysis, labor utilization rates, for senior management review.
- Negotiated contracts with suppliers and contractors regarding feed supply, equipment rental services.
- Gathered and documented information about stock growth, production activities and environmental readings to make accurate plans and operational decisions.
Sales Representative
CMC Sales and Marketing
Phoenix
08.2015 - 12.2016
- Secured new sales leads through proactive cold calling and strategic networking efforts.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Cultivated strong client relationships to uncover needs and preferences, enhancing customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Participated in trade shows to promote products and engage with potential clients.
- Collaborated with marketing teams to create promotional materials and campaigns.
- Assisted in training new sales representatives on company products and processes.
- Coordinated with other departments to ensure timely delivery of orders.
- Analyzed existing processes to pinpoint improvement opportunities and executed effective solutions.
Education
High School Diploma -
Verrado High School
Buckeye, AZ01-2015
Some College (No Degree) - Nursing
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSkills
- Operational oversight
- Operational planning
- Process optimization
- Budgeting
- Appointment coordination
- Team management
- Customer relationship management
- Conflict resolution
- Effective communication
Timeline
Business Manager
Associated Veterinary Services
01.2021 - 04.2024
Ranch Manager
Vaquero LLC
01.2017 - 01.2021
Sales Representative
CMC Sales and Marketing
08.2015 - 12.2016
High School Diploma -
Verrado High School
Some College (No Degree) - Nursing
Maricopa Community Colleges, Estrella Mountain Community College