Mariam Said
Motivated, Reliable With A Strong Work Ethic.
Kercem
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service supported by strong administration skills.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Tour Seller
Lepeirks Travel Ltd
04.2017 - Current
- Sales and customer service responsibilities.
- Managing bookings for clients and ensuring customer satisfaction.
- Promoting various tours around Malta and Gozo to clients.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
Assistant Restaurant Manager
Ta’Philip Restaurant
01.2021 - 10.2021
- Implemented and maintained high service standards to enhance the overall guest experience.
- Collaborated with kitchen staff to streamline communication and improve overall efficiency.
- Managed reservations, seating arrangements, and customer inquiries to uphold a positive dining atmosphere.
- Played a key role in staff recruitment, training, and development programs.
- Identified team weak points and implemented corrective actions to resolve concerns.
Bar Manager
Royal Lady
09.2014 - 04.2017
- Oversaw daily operations of the bar, including inventory management and ordering supplies.
- Developed and implemented promotions to increase sales and customer satisfaction.
- Managed a team of bartenders, ensuring a positive and efficient work environment.
- Ensured a high level of customer satisfaction by addressing concerns and maintaining a welcoming atmosphere.
- Closed out cash register and prepared cashier report at close of business.
- Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Consulted with managers to organise special events and promotions.
Office and Accounts Clerk
G.I.S.T (Gozo International Seal Of Training)
08.2013 - 08.2014
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Organised budget documentation and tracked expenses to maintain tight business controls.
- Applied proper codes to invoices, files, and receipts to keep records organised and easily searchable.
- Completed bi-weekly payroll for company employees.
Education
Agius De Solandis Girls Secondary School
Gozo, Malta 04.2001 -
Skills
Customer Engagement
Timeline
Assistant Restaurant Manager
Ta’Philip Restaurant
01.2021 - 10.2021
Tour Seller
Lepeirks Travel Ltd
04.2017 - Current
Bar Manager
Royal Lady
09.2014 - 04.2017
Office and Accounts Clerk
G.I.S.T (Gozo International Seal Of Training)
08.2013 - 08.2014
Agius De Solandis Girls Secondary School
04.2001 -
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