Marianne Darroch
Marsaxlokk,28
Summary
Reliable, top-notch developmental care worker and sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Services Officer
Employment and Social Development Canada
04.2022 - Current
- Involved in the planning, development, delivery and management of administrative and federal government policies, programs, services or other activities directed to the public or to the Public Service
- Managed the collecting, recording, arranging, transmitting and processing of information, the filing and distribution of information holdings, and the direct application of rules and regulations
- Ability to accurately assess the delegation of authority and work within those set parameters
- Connected with clients in a secured manner to obtain sensitive and confidential information in a timely manner
- Advised clients according to their specific entitlements and best practices
- Interpreted large amounts of data and responsible for organizing it in accordance with government and office procedures
- Responsible for the enforcement and application of national and regional policies pertaining to social security benefits
- Strong ability to work independently in a telenetwork environment
- Demonstrated and maintained impartiality and non-biasis
- Navigated ever-changing policies and procedures and ability to apply them accordingly
- Completed levels of security clearance to be able to access, arrange and transmit confidential and secure information.
Reactivation Sales Agent
Enteractive
07.2023 - 08.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Successfully marketed over 20 brands and managed a wide range of products, consistently surpassing sales targets by leveraging comprehensive product knowledge and market insights.
- Achieved recognition for exceeding sales quotas, contributing significantly to revenue growth and market expansion.
- Demonstrated exceptional performance in sales, specializing in sportsbook and casino products across diverse markets including the United States, Canada, New Zealand, Australia, and the UK.
Server & Recruitment
Wild Chicory
02.2020 - 06.2022
- Worked in facilitating and organizing the opening of the restaurant
- Responsible for creating and setting a standard of service and building new customer relations within the area
- Providing orientation and full training for new staff
- Ensuring all areas were up to health and safety codes
- Assisted in the launching of social media platforms
- Paid meticulous attention to detail and fine dining levels of service while maintaining a casual and inviting atmosphere
- Forged new relations with neighboring vendors to build friendly professional partnerships.
Emergency Care Worker
Canadian Red Cross
12.2020 - 04.2022
- Ability to quickly and efficiently adapt and implement continuously changing policies and protocols with regards to epidemic prevention and control measures
- Exceptional interpersonal skills
- Has a strong ability to build open and professional communications with both facility staff and residents alike
- Extensive training and understanding in Epidemic Prevention and Control policies as outlined by both provincial and federal governments
- Ample knowledge with Long-Term Care facility protocols and policies as outlined by both provincial and federal governments
- Efficiently works well as a team member, as well as a strong ability to work independently
- Extraordinary capabilities of working well under pressure
- Ability to anticipate and meet the needs of others
- Extensive understanding of the varying health and cognitive conditions experienced by those residing in long term care facilities and the level of care and patience required
- Skillful in maintaining a positive and respectful work environment
- Responsible for monitoring the received/required benefits for stakeholders and ensuring this is communicated promptly and correctly
- Succeeded in building strong community relations, creating positive space for conflict resolution and growth while administering essential care and benefits.
Customer Service Representative
Inabuggy.co
07.2020 - 12.2020
- Undertook customer communications and problem resolution in a high volume and time sensitive industry in a thorough and effective manner
- Works in organizing and scheduling deliveries to best prioritize efficiency between staff and customers
- Investigates and analyzes purchase receipts to ensure profit margins
- Builds and maintains good customer relations for quality assurance and to ensure returning customer basis
- Strong ability in simultaneously using a variety of communication and organizational tools including Microsoft Excel, Word, and Teams
- Responsible for cooperatively maintaining an up-to-date catalog across all platforms to reflect product items and availability
- Cross trained in accounting to assist with data entry and analysis
- Responsible for the management of client and shopper relations in major cities across Canada.
Server & Bartender
Globe Bistro
08.2018 - 01.2020
- Responsible for delivering fine dining service with meticulous attention to details
- Worked both as a team member and independently, ensuring consistent good service to guests in private dining and event parties
- Able to meet all customers' specific and special requests and build professional relationships in this regard
- Ensuring all areas were up to health and safety codes.
Supervisor
St. Louis Bar and Grill
- 08.2018
- Fast paced casual dining with focus on large sporting events
- Worked with community members to build local team sponsorships and events
- Organize and manage staff scheduling
- Ensuring all areas were up to health and safety codes
- Available in off-shift hours for assistance and resolution
- Completing time sensitive tasks in a thorough and effective manner
- Ensuring a consistently safe environment for customers and staff alike with specific regards to alcohol consumption.
Bartender & Recruiting
Pusateri's Champagne Bar
11.2017 - 04.2018
- Was involved in the opening of a new concept Champagne Bar in busy downtown Toronto
- Worked in problem solving during opening of stores and building clientele
- Providing orientation and full training for new staff
- Acted as an active member of the health and safety committee to address any and all staff concerns in this area
- Ensured all areas were up to health and safety codes
- Completing time sensitive tasks in a thorough and effective manner
- Assisted in filtering, contacting and onboarding acceptable candidates for various roles.
Education
BA Global Health -
York University
Skills
- Substantial interpersonal skills
- Thrives working in fast-paced environments involving quick decision making
- Exceptional abilities in multitasking and maintaining organization
- Strong adaptability to work efficiently in a vast range of environments
- Excellent written and oral communication abilities in English
- Proficient in all Microsoft Office applications
- Meticulous attention to detail
Certification
- Smart Serve Certificate
- Red Cross Psychological First Aid
- Health and Safety Committee member
- Volunteer at Toronto Power Wheelchair Hockey League
Timeline
Reactivation Sales Agent
Enteractive
07.2023 - 08.2024
Program Services Officer
Employment and Social Development Canada
04.2022 - Current
Emergency Care Worker
Canadian Red Cross
12.2020 - 04.2022
Customer Service Representative
Inabuggy.co
07.2020 - 12.2020
Server & Recruitment
Wild Chicory
02.2020 - 06.2022
Server & Bartender
Globe Bistro
08.2018 - 01.2020
Bartender & Recruiting
Pusateri's Champagne Bar
11.2017 - 04.2018
Supervisor
St. Louis Bar and Grill
- 08.2018
BA Global Health -
York University
Similar Profiles
Michael LepardMichael Lepard
Support Clerk (90 Day Casual Contract) at Employment and Social Development CanadaSupport Clerk (90 Day Casual Contract) at Employment and Social Development Canada
Laeticia ChalhoubLaeticia Chalhoub
Citizen Services Officer at Employment And Social Development CanadaCitizen Services Officer at Employment And Social Development Canada
Kathlane InayKathlane Inay
Customer Service Officer at Employment and Social Development CanadaCustomer Service Officer at Employment and Social Development Canada
Kieran FalzonKieran Falzon
Associate Analyst at Malta Business RegistryAssociate Analyst at Malta Business Registry
Klinsmann BonelloKlinsmann Bonello
Apprentice IT Worker at MCASTApprentice IT Worker at MCAST