Summary
Overview
Work History
Education
Skills
Certification
Hobbies : Art, Music & Self Improvement
Timeline
Generic
Marija Krista Aquilina

Marija Krista Aquilina

Clerk/ Certification in Book-Keeping & Accounts
San Pawl il-bahar

Summary

Proven administrative professional with a track record of enhancing customer satisfaction and streamlining operations at G4S Security Services. Expert in database entry and relationship building, I improved clinic efficiency and patient care quality. Skilled in training staff and managing inventories, my approach boosts productivity and fosters positive customer interactions.

These skills include effective communication, where the ability to listen actively and respond clearly is key to understanding and addressing customer needs. Empathy plays a significant role, as being able to relate to a customer’s concerns helps build trust. Problem-solving skills are also critical, as they allow you to quickly identify issues and provide solutions, turning negative experiences into positive ones. Patience and adaptability are important when managing challenging situations, while maintaining professionalism at all times.

Additionally, strong organizational skills and attention to detail help ensure that customer requests are handled efficiently and accurately.

A strong work ethic is crucial for staying committed to tasks, while adaptability ensures that a person can adjust to changing environments and demands. Accountability demonstrates responsibility for one’s actions, and collaboration fosters teamwork and cooperation. Together, these skills in character contribute to personal growth, successful relationships, and professional success, shaping how an individual is perceived and how they contribute to the world around them.

Overview

6
6
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Clerk

G4S Security Services
San Gwann, Malta
10.2020 - Current
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced clinics organization with regular maintenance of files, records, and supplies inventory.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth clinic operations.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Answered high volume of telephone calls and responding to inquiries as needed.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported clinical staff with administrative tasks, allowing them to focus on providing quality patient care.
  • Assisted in training new Clinic Clerks, sharing best practices for efficient workflow management and superior customer service skills.
  • Maintained accurate medical records, enabling smooth communication between healthcare providers and patients.
  • Monitor and maintain stock levels of medical supplies and equipment.
  • Conduct regular inventory checks to ensure no shortages or overstocking.
  • Place orders for necessary items based on inventory levels and clinic needs.
  • Ensure that all clinic services meet patient expectations and healthcare standards.
  • Address complaints or concerns promptly to improve patient satisfaction
  • Handle disputes or misunderstandings with professionalism and empathy.
  • Provide solutions to ensure that patients leave feeling valued and cared for.
  • Greet patients with a friendly and professional demeanor.
  • Make eye contact, smile, and kindly use a welcoming tone to create a positive first impression.
  • Manage busy situations calmly and ensure all patients are attended to in a timely manner.
  • Answer any initial questions patients may have about the clinic’s services.
  • Direct them to the appropriate waiting area or staff member.

Part-time Stacker

Pama Supermarket
Mosta, Il-Mosta
05.2019 - 07.2019
  • Moved finished pallets to storage areas using forklifts.
  • Assisted in maintaining a clean and organized warehouse environment, conducting regular inspections of the stacking area.
  • Identified and removed products that did not meet quality control standards.
  • Maintained a solid understanding of product specifications and storage requirements, ensuring proper handling and stacking procedures were always followed.
  • Complied with company policy and legal regulations to achieve and maintain safe working environment.
  • Enhanced customer satisfaction levels through timely response to inquiries regarding product availability in stacked storage areas.
  • Maintained clean, orderly work environment free of hazards.
  • Help customers locate items and provide product information.
  • Engage with customers politely and professionally to enhance their shopping experience.
  • Maintain a positive attitude, even during busy or stressful times.

Education

Some College (No Degree) - Book-Keeping & Accounts

TCTC School
Naxxar, Malta
08.2024 - 08.2024

Skills

Administrative support

Administrative tasks

Database entry

File maintenance

Telephone etiquette

Customer satisfaction

Verbal and writing communication

Excellent communication

Time management abilities

Problem-solving

Customer communication

Staff training

Professional and mature

Active listening

Relationship building

Certification

O-Level & A-Level ,Naxxar TCTC School (March-August 2024)

Hobbies : Art, Music & Self Improvement

My hobbies are centered around art, music, and self-improvement, each of which brings a unique sense of fulfillment and growth to my life. Art allows me to express my creativity and emotions through various mediums like painting, sketching, and digital design. It’s not only a form of self-expression but also a way to explore different perspectives and techniques. Music is another passion of mine, whether it’s playing an instrument, singing, or listening to diverse genres. It’s a source of relaxation and inspiration, helping me connect with my emotions and others in a profound way. Alongside these creative outlets, I am deeply committed to self-improvement—whether it’s reading books, taking courses, or practicing mindfulness. These activities help me continuously grow both personally and professionally, pushing me to reach my full potential. Combining these interests creates a balanced life, where I nurture my creativity, well-being, and intellectual growth.

Timeline

Some College (No Degree) - Book-Keeping & Accounts

TCTC School
08.2024 - 08.2024

O-Level & A-Level ,Naxxar TCTC School (March-August 2024)

08-2024

Clerk

G4S Security Services
10.2020 - Current

Part-time Stacker

Pama Supermarket
05.2019 - 07.2019

Level 1/2 Certificate in Personal Development & Employability Skills

05-2018

Grade 2 Distinction in Music Theory (Trinity College London)

12-2016

Grade 1 Distinction in Music Theory (Trinity College London)

07-2016
Marija Krista AquilinaClerk/ Certification in Book-Keeping & Accounts