Marilise Mifsud
Attard
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Retail Buyer
Retail International Group - ALDO & PUNT ROMA
02.2022 - Current
- Product performance reports
- Assortments plans by regularly fine-tuning sizing ratios and depth of range
- End of season sale markdowns
- Store operations
- Store visits to all store locations to review product mix, obtain feedback and share information.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Collaborated with sales team to identify and fulfil customer needs.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Evaluated product quality and vendor performance to maintain quality standards.
- Developed and managed budgets for purchasing and projected purchasing needs.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
E-Commerce Executive
Retail International Group - All Brands
03.2020 - 01.2022
- Operating entire online operation for 5 different brands through making sure all orders are picked and sent in a timely manner
- Monitored online feedback provided by customers regarding services and products to identify points for improvement.
- Worked with third-party partners to coordinate website promotional activity.
- Analyzed consumer demographics and weekly site metrics to correlate trends in sales and site visits.
- Created and maintained corporate website content with accurate prices, products and contact information.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Retail Store Manager
Retail International Group - Charles & Keith
10.2018 - 03.2020
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new employees on proper protocols and customer service standards.
Retail Store Manager
Retail International Group - ALDO
11.2016 - 09.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
Receptionist
EJZ Comprehensive Business Services
01.2016 - 11.2016
- Meeting and greeting visitors
- Answering all incoming calls and emails
- Monitoring stationary stock
- General administration duties
Store Manager
The Coffee Company Malta LTD
01.2015 - 12.2015
- Overall care of staff and their wellbeing
- Responsible for achieving sales targets
- Responsible for stock control
- Organized and recorded daily, weekly and monthly sales and budget plans
- Delivering a high standard of customer service
- Responsible for the daily managing of staff and the assigning of duties
- Managing to increase sales and ensure store efficiency
- Manage budgets set by the company
- Motivate and develop staff
- Experience of managing KPI's and performance management
- Knowledge of working with brands and their guidelines
- Resolving customer complaints
- Ability to increase profitability through excellent service
- Scheduling of rosters and orders
- Maintaining a store up to a franchise standard
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Barista Maestro
The Coffee Company Malta LTD
01.2014 - 01.2015
- Shift leading
- Training staff on store policies as well as coffee skills
- Assisting the store manager
- Maintaining high levels of customer service
- Motivating my team
- Managing the duties of opening and closing a store
- Addressing customer needs
Barista
The Coffee Company Malta LTD
07.2013 - 01.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Junior College and Saint Thomas Institute -
Junior College And Saint Thomas Institute
Malta05.2014
Matsec examinations ( O'levels ) -
St.Joseph School Blata L-Bajda
Malta06.2012
School leaving certificate -
St.Joseph School Blata L-Bajda
Malta04.2012
Skills
- Excellent communication skills gained through experience as store manager
- Able to understand peoples needs and converse fluently with those around me
- Ability to work under pressure
- Attention to detail
- Problem-solving skills
- Leadership and management qualities
- Decision making
- Customer service skills
- Communication
- Budgeting
- Critical Thinking
- Trend Monitoring
- Wholesale Merchandise Buying
- Retail Merchandise Buying
Languages
Maltese
Organisational Managerial Skills
Leadership skills gained from managing staff and attending courses by ''Think Talent''. Time management.
Digital Competence
- ECDL Certificate
- Food handling Certificate
- Excel
- Shopify
Personal Information
- Gender: Female
- Date of Birth: 07/27/1995
- Nationality: Maltese
Timeline
Retail Buyer
Retail International Group - ALDO & PUNT ROMA
02.2022 - Current
E-Commerce Executive
Retail International Group - All Brands
03.2020 - 01.2022
Retail Store Manager
Retail International Group - Charles & Keith
10.2018 - 03.2020
Retail Store Manager
Retail International Group - ALDO
11.2016 - 09.2018
Receptionist
EJZ Comprehensive Business Services
01.2016 - 11.2016
Store Manager
The Coffee Company Malta LTD
01.2015 - 12.2015
Barista Maestro
The Coffee Company Malta LTD
01.2014 - 01.2015
Barista
The Coffee Company Malta LTD
07.2013 - 01.2014
Junior College and Saint Thomas Institute -
Junior College And Saint Thomas Institute
Matsec examinations ( O'levels ) -
St.Joseph School Blata L-Bajda
School leaving certificate -
St.Joseph School Blata L-Bajda
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