ERP Implementation, Training & Support
Mark Gerada
Senior Software Specialist
Gzira
Summary
Accomplished Senior Software Specialist with a proven track record at SG Solutions Ltd, enhancing application efficiency and supervising teams to exceed targets. Expert in Microsoft SQl Server database management and software troubleshooting. Excel in problem-solving and professionalism, significantly improving product delivery and client satisfaction without compromising functionality. Over 25 years experience in implementation, training and support of ERP Applications including Chameleon 2000, CS/3, Sage 300 & Epicor Kinetic.
Overview
44
44
years of professional experience
2
2
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Senior Software Specialist
SG Solutions Ltd
Birkirkara, Malta, Birkirkara
06.2009 - Current
- Streamlined application development processes for increased efficiency and faster delivery.
- Participated in code refactoring sessions, enhancing maintainability of legacy systems without compromising on functionality or stability.
- Built databases and table structures for web applications.
- Coordinated deployments of new software, feature updates and fixes.
- Tested and deployed scalable and highly available software products.
- Corrected, modified and upgraded software to improve performance.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
Product Support Specialist
SG Services Ltd
Msida, Malta, L-Imsida
09.2002 - 06.2008
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
- Optimized workflows by identifying areas for improvement in existing processes and implementing changes accordingly.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Documented customer interactions and performed troubleshooting in ERP software and case management modules.
- Supported clients during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
Junior Software Developer
ICL (Malta) Ltd
Floriana, Malta, Il-Furjana
10.1984 - 09.2002
- Assisted senior developers in complex problem-solving, enhancing overall team productivity and efficiency.
- Developed custom features for existing applications, tailoring solutions to meet specific client needs.
- Enhanced software performance by identifying and fixing bugs through thorough testing and debugging processes.
- Optimized code readability and maintainability by utilizing best practices in coding standards and documentation.
- Contributed to the successful launch of a new software product by assisting with the design, development, and implementation phases.
- Provided technical support to clients, resolving issues in a timely manner while maintaining strong customer relationships.
Freelancer Programmer
ICL (Malta) Ltd
Floriana, Malta
02.1981 - 10.1984
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Education
High School Diploma -
Stella Maris College
Gzira, Malta 10.1978 - 07.1980
Skills
User interface design
Software testing
Problem-solving abilities
Problem-solving aptitude
RESTful APIs
Professionalism
Script Writing
Testing and debugging
Database Management
Software Maintenance
System Analysis
Software Documentation
Software troubleshooting
Testing and deployment
Defining requirements
User needs assessment
Software system maintenance
Software
Microsoft SQL Server Installation & Scripting
Certification
Certified Consultant
Furniture Restoration
I love to find recycled furniture and bring them back to life as one of pieces
Timeline
Senior Software Specialist
SG Solutions Ltd
06.2009 - Current
Product Support Specialist
SG Services Ltd
09.2002 - 06.2008
Junior Software Developer
ICL (Malta) Ltd
10.1984 - 09.2002
Freelancer Programmer
ICL (Malta) Ltd
02.1981 - 10.1984
High School Diploma -
Stella Maris College
10.1978 - 07.1980
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