Mark Anthony Falzon
35, Qalb Ta' Gesu, Triq Il-Kapumastru, Zejtun,67
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Customer Experience Team Lead
Apcopay
08.2020 - Current
- Aiding Team members with their daily encountered issues when dealing with merchants and providers.
- Managing projects which require changes from a merchant perspective.
Technical Support Officer
Apcopay
09.2018 - 08.2020
- Managed clients with their daily support requirements and integration related queries.
Internal Auditor
Maltapost p.l.c.
7 2016 - 08.2018
- Auditing the company's main sections based on the section's procedures.
WAITER
Palios's and Quadro restaurant at the Westin Dragonara Resort
05.2014 - 11.2015
- Waiting customers at tables and serving at the bar.
Education
Bachelor's Degree - Spanish and Latin American Studies and Communications Studies
University of Malta
10.2013 - 05.2016
A'LEVEL MATSEC CERTIFICATE - Spanish, Italian
University of Malta Junior College
10.2011 - 05.2013
O'LEVEL MATSEC CERTIFICATE - Mathematics, English Language, English Literature, Maltese, Physics, Chemistry, Spanish, Italian, Social Studies, Environmental Studies, Graphical Communication, Religion
St.Benedict College
09.2006 - 05.2011
Skills
- ECDL CERTIFIED
- HARD WORKING
- ENTHUSIASTIC
- CREATIVE
- SKILLS
- ORGANISATION
- TEAM PLAYER
Personal Information
- Date of Birth: 01/06/1995
- Nationality: MALTESE
Timeline
Customer Experience Team Lead
Apcopay
08.2020 - Current
Technical Support Officer
Apcopay
09.2018 - 08.2020
WAITER
Palios's and Quadro restaurant at the Westin Dragonara Resort
05.2014 - 11.2015
Bachelor's Degree - Spanish and Latin American Studies and Communications Studies
University of Malta
10.2013 - 05.2016
A'LEVEL MATSEC CERTIFICATE - Spanish, Italian
University of Malta Junior College
10.2011 - 05.2013
O'LEVEL MATSEC CERTIFICATE - Mathematics, English Language, English Literature, Maltese, Physics, Chemistry, Spanish, Italian, Social Studies, Environmental Studies, Graphical Communication, Religion
St.Benedict College
09.2006 - 05.2011
Internal Auditor
Maltapost p.l.c.
7 2016 - 08.2018
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