Markay Yerger
Billings
Summary
Strategic RN Care Manager with expertise in chronic condition management and care transitions. Focus on risk stratification, closing care gaps, and coordinating services to enhance quality and patient outcomes. Collaborates with providers and community resources to support complex patient populations.
Overview
31
31
years of professional experience
1
1
Certification
1
1
RN License
Work History
Registered Nurse, Ambulatory Care Manager
Intermountain Healthcare
Billings
03.2022 - Current
- Comprehensive health assessment (bio-psycho-social, functional and risk assessments)
- Chronic disease management (e.g. diabetes, CHF, COPD, hypertension, behavioral health comorbidities
- Conducted medication reconciliation and monitored adherence to optimize patient safety and treatment effectiveness
- Symptom triage and clinical decision-making (phone, virtual, in-clinic)
- Preventative care coordination and health maintenance
- Care planning with measurable goals and outcomes
- Managed transitions of care between ED/hospital, skilled nursing facility, outpatient settings to reduce readmissions
- Coordinated care among primary care, specialty care, behavioral health, pharmacy, and community services to enhance integrated patient management
- Navigation of community resources (home health, DME, social services)
- Efficient in EPIC/Compassus Rose/NCQA charting
Interim Director of Nursing
Wheatland Memorial Hospital
Harlowton
11.2021 - 02.2022
- Managed nursing employees in the provision of care and services to patients; supervised staff, scheduled shifts, conducted interviews, developed policies, and trained team members on safe work practices.
- Developed and implemented policies to ensure compliance with healthcare regulations.
- Completed 13-week contract assignment, enhancing operational continuity and care delivery during transitional period
Director of Nursing
Heritage Place
Kalispell
03.2019 - 06.2021
- Managed nursing staff to deliver high-quality care to residents; supervised recruitment, training, and performance evaluations.
- Coordinated care and services with residents, families, medical staff, interdisciplinary team members, and department heads to implement care plans and uphold quality of care and quality of life.
- Developed comprehensive staffing plans and schedules to ensure adequate staffing levels across departments.
- Provided educational in-services to staff, enhancing knowledge on best practices in resident care.
- Directed the infection control program;
- Coordinate admissions, room assignments and discharges of residents;
- Verify compliance with state and federal regulations;
- Actively engaged in state and federal survey processes to uphold compliance and maintain quality standards.
RN Case Manager
Compassus Hospice
Missoula
07.2016 - 09.2017
- Coordinated clinical, psychosocial, and spiritual services per individualized care plans, optimizing patient support.
- Collaborated with medical providers and interdisciplinary team members to facilitate comprehensive patient care.
- Delivered skilled nursing care to patients in their homes, prioritizing comfort and support during end-of-life transitions.
Medical Services Administrator
Missoula Developmental Services Corporation
Missoula
02.2014 - 07.2016
- Developed and implemented policies and procedures for effective health care management;
- Managed medical care for severely intellectually delayed adults in community group homes, ensuring quality support and treatment;
- Oversaw medical care provided by personal care attendants in group homes, ensuring compliance with health standards and client needs;
- Monitored medical conditions and followed up with medical providers.
- Taught staff to take vital signs and assist with medications;
- Communicate with clients, families, case managers and caregivers.
Director of Nursing
Missoula Heath and Rehab
Missoula
10.2012 - 07.2013
RN Case Manager
Partners In Home Care
Missoula
02.2011 - 03.2012
- Delivered quality care and symptom management, promoting optimal health and quality of life through teaching, counseling, and targeted interventions.
- Coordinate and integrate services to ensure continuity of care;
- Oversaw care provided by home health aides while maintaining accurate and complete patient records to ensure continuity and quality of care.
- Duties include providing skilled nursing care and care management of assigned patients in their place of residence;
Education
Certified Laser Technician - Laser hair reduction, IPL photofacial, Hybrid fractionalized laser, Radiofrequency skin rejuvenation, Skin tightening, Body contouring, CoolSculpting, Microneedling
National Laser Institute
Scottsdale, AZ09-2021
Certified Aesthetic Nurse Specialist - Neuromodulators, Derma fillers, PDO threading, PRP injections, Kybella, Sclerotherapy
National Laser Institute
Scottsdale, AZ09-2021
Associate of Applied Science - Registered Nursing
Miles Community College
Miles City, MT05-1995
Skills
- Comprehensive health assessment
- Chronic disease management
- Care planning and coordination
- Medication reconciliation
- Transitions of care
- Epic and NCQA charting
- Appointment scheduling
- Time management
- Effective communication
- Autonomous decision-making
Certification
RN License, NUR-RN-LIC-22926
Professional References
- Jill McGrew, RN, Billings, MT (406) 696-1987
- Kristi Nolan, RN, Billings, MT, (406) 839-3286
Accomplishments
Nominated for the LOVE award by a provider I work closely with
Timeline
Registered Nurse, Ambulatory Care Manager
Intermountain Healthcare
03.2022 - Current
Interim Director of Nursing
Wheatland Memorial Hospital
11.2021 - 02.2022
Director of Nursing
Heritage Place
03.2019 - 06.2021
RN Case Manager
Compassus Hospice
07.2016 - 09.2017
Medical Services Administrator
Missoula Developmental Services Corporation
02.2014 - 07.2016
Director of Nursing
Missoula Heath and Rehab
10.2012 - 07.2013
RN Case Manager
Partners In Home Care
02.2011 - 03.2012
Certified Laser Technician - Laser hair reduction, IPL photofacial, Hybrid fractionalized laser, Radiofrequency skin rejuvenation, Skin tightening, Body contouring, CoolSculpting, Microneedling
National Laser Institute
Certified Aesthetic Nurse Specialist - Neuromodulators, Derma fillers, PDO threading, PRP injections, Kybella, Sclerotherapy
National Laser Institute
Associate of Applied Science - Registered Nursing
Miles Community College