Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlayna Snow

Havre

Summary

CUSTOMER SERVICE SUMMARY

I think I would be a great asset to Island Mountain Development Group because I am proficient in customer service skills in which I am familiar with and I'm confident my enthusiastic and empathetic attitude will contribute highly along with resolving issues promptly, handling inquiries, and maintaining my composure in high pressure situations.

I am familiar and previously trained with the Microsoft softwares (word, PowerPoint, excel), know my way around the internet, and all other software and programs IMDG uses in the computer system.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Island Mountain Development Group
Havre
04.2022 - 05.2023

My duties as a Customer Service Representative here at IMDG were to call and receive calls from customers for short term installment loans for the portfolio “Target Cash Now”. We reviewed customer’s confidential information in order to proceed with signing for a loan which was reviewed by supervisors. During this time, I was moved to a Target Cash Now Customer Service Agent in which people would call in and pay off their loans, set up a different date to make a payment, or transfer them to correct department if they were a collections customer.

Housekeeper

Northern Montana Health Care
Havre
08.2015 - 03.2022

My duties as a housekeeper at the hospital were to prepare my cleaning cart for the day's duties. I cleaned the lobby area, offices, restrooms, patient rooms, nurse’s stations, the autopsy room, areas in all buildings by Northern Montana Healthcare, I was trained to extract and scrub floors with our heavy equipment cleaners, and vacuumed with our industrial central vac. I worked my way up to floor lead while I worked here. I always worked with a positive attitude because that’s who I am genuinely. This job helped me with personal skills also I can use in my own home that I thought I had before but they advanced working here.

Waitress/Cashier

Smokehouse Grille & Grocery
Harlem
01.2013 - 06.2013

At the time, Smokehouse Grille & Grocery was owned by Island Mountain Development Group, the grocery store was opened for a small time. My duties here were to greet customers, stock and price in new inventory at the store, cash out the day’s totals of expenses and clean up. As a waitress, I also greeted customers & provided menus, took & served food and drink orders for them, helped the cook if there were busy “rush nights” and did all dishes from the shift’s work, I cleaned the entire restaurant dining area including the men & women’s restrooms, and finally I cashed out the day’s total expenses for my shift.

Education

GED -

A’Aniiih Nakoda College
Harlem, MT
05.2013

Business Technology

A’Aniiih Nakoda College
Harlem, MT

Skills

  • Data Entry
  • Report Generation
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Adaptive Team Player
  • Professional Telephone Demeanor
  • Technical Support
  • Microsoft Excel
  • Positive and Professional
  • Call Center Operations
  • Computer Proficiency
  • Customer Relationship Management (CRM)
  • Quality Assurance Controls
  • Prioritization
  • Customer Relations
  • Customer Service
  • Microsoft PowerPoint

Timeline

Customer Service Representative

Island Mountain Development Group
04.2022 - 05.2023

Housekeeper

Northern Montana Health Care
08.2015 - 03.2022

Waitress/Cashier

Smokehouse Grille & Grocery
01.2013 - 06.2013

GED -

A’Aniiih Nakoda College

Business Technology

A’Aniiih Nakoda College
Marlayna Snow