Microsoft Office
Marta Kozak
Personal Assistant to the General Manager
St. Julian's
Summary
Proven track record of enhancing executive efficiency and project execution as a Personal Assistant at Malta Marriott Resort & Spa. Expert in office management and adept at vendor negotiation, I significantly improved meeting productivity and facilitated communication. My ability to collaborate effectively across teams underscores my strong interpersonal skills and commitment to achieving results.
Overview
5
5
years of professional experience
Work History
Personal Assistant to the General Manager
Malta Marriott Resort & Spa
09.2023 - Current
- Increased meeting productivity by preparing agendas and taking minutes during discussions.
- Collaborated with cross-functional teams to provide comprehensive administrative support for company-wide initiatives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Facilitated successful project execution by coordinating resources, deadlines, and milestones for the General Manager''s approval.
- Enhanced executive efficiency by managing schedules, appointments, and travel arrangements.
- Ensured timely delivery of reports, presentations, and proposals to support informed decision-making processes.
Food & Beverage Coordinator
Malta Marriott Hotel & Spa
02.2022 - 08.2023
- Monitored and assessed product and service satisfaction trends, evaluated and addressed issues and implemented improvements accordingly.
- Implemented creative marketing initiatives that increased brand recognition and attracted new clientele.
- Designed visually appealing displays showcasing signature beverages and seasonal offerings, attracting new customers and stimulating sales.
Telephone Operator
Malta Marriott Hotel & Spa
02.2021 - 02.2022
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Maintained accurate records of calls placed and received.
Mclub Hostess
Malta Marriott Hotel & Spa
04.2020 - 01.2021
Front Desk Receptionist
Malta Marriott Hotel & Spa
10.2019 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Business Administration And Management
STC Higher Education
Pembroke06.2021
Certificate in Tourism & Travelling - Tourism And Travel Management
Institute of Tourism Studies
St. Julian's, Malta 04.2001 -
Skills
Office Management
File Organization
Document Preparation
Vendor negotiation
Meeting planning
Calendar Management
Travel Arrangements
Software
Google Drive
Social Media
Languages
Ukrainian
Native language
Russian
Proficient
C2
English
Proficient
C2
Timeline
Personal Assistant to the General Manager
Malta Marriott Resort & Spa
09.2023 - Current
Food & Beverage Coordinator
Malta Marriott Hotel & Spa
02.2022 - 08.2023
Telephone Operator
Malta Marriott Hotel & Spa
02.2021 - 02.2022
Mclub Hostess
Malta Marriott Hotel & Spa
04.2020 - 01.2021
Front Desk Receptionist
Malta Marriott Hotel & Spa
10.2019 - 04.2020
Certificate in Tourism & Travelling - Tourism And Travel Management
Institute of Tourism Studies
04.2001 -
Business Administration And Management
STC Higher Education
Similar Profiles
Jordan CraneJordan Crane
Head Concierge at Malta Marriott Resort & SpaHead Concierge at Malta Marriott Resort & Spa
Jacob CiottiJacob Ciotti
Housekeeping Manager at JW Marriott San Antonio Hill Country Resort & SpaHousekeeping Manager at JW Marriott San Antonio Hill Country Resort & Spa
Jeffrey KleinJeffrey Klein
Vice President & Managing Director at JW Marriott Miami Turnberry Resort & SpaVice President & Managing Director at JW Marriott Miami Turnberry Resort & Spa
Clara BartoliClara Bartoli
Finance Executive at ITC International Pensions LtdFinance Executive at ITC International Pensions Ltd
AKANE ETOAKANE ETO
Medical Representative at Bristol Myers asquibbMedical Representative at Bristol Myers asquibb