Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Timeline
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Martina Zerafa`

Qormi,Malta

Summary

Dynamic and results-driven professional with a strong foundation in client relationship management and risk assessment. Demonstrates exceptional skills in communication, problem-solving, and leadership, with a proven ability to remain calm under pressure. Adept at team building and motivation, fostering collaboration to achieve customer-focused outcomes. Committed to excellence in health and safety awareness, safe food handling, and complaint resolution. Eager to leverage marketing knowledge and active listening skills to drive business success while continuously learning and adapting.

Offering strong organisational abilities and knack for multitasking. Knowledgeable about customer service, team leadership, and basic culinary practices. Experience in managing schedules, inventory, and ensuring guest satisfaction. Ready to use and develop skills in team coordination, budgeting, and event planning in [Desired Position] role.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Catering manager

Schembri
Birkirkara, Food n Flavours
08.2023 - 02.2025
  • Upheld hygiene and safety regulations through regular checks and audits.
  • Managed all aspects of kitchen operations, ensuring smooth workflow.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Collected payments and provided receipts and invoices to customers.
  • Supervised food preparation for events, assessing for quality, proper plating and portioning.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Handled day-to-day scheduling, ordering food and planning events to support catering logistics.
  • Planned and developed menus for catering events to meet expectations and budgets for clients.
  • Recorded ingredients and quantity of catering supplies to maintain accurate inventory.
  • Reconciled cash and credit card transactions to maintain accurate records.

Office worker

Spiteri
Hal Gharghur, Herba Construction ltd
03.2022 - 08.2023
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Scheduled and confirmed appointments for entire management team.
  • Added new data and notes to project and resource tracking spreadsheets.
  • Maintained professional communication for smooth workflow.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Maintained tidy reception area to provide visitors with positive first impression of company.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Increased productivity with efficient allocation of resources.
  • Streamlined operations by organising files and documents to implement improved workflow and organisation.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Strengthened traceability and developed organisation systems for records, reports and agendas.
  • Provided administrative support to management, optimising their time management capabilities.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Built rapport with new and existing customers to boost client retention.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.

Cashier

Pama
Mosta, Pavi/Pama
10.2020 - 08.2022
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Balanced till at end of day, maintaining accurate records.
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Counted change correctly and issued customer receipts.
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.

Education

St Ignatius College Secondary School
Handaq
01.2012 - 03.2016

Skills

  • Client Relationship Management
  • Risk Assessment
  • Marketing knowledge
  • Food stock control
  • Self-motivation
  • Safe food handling
  • Communication skills
  • Problem-solving
  • Calm under pressure
  • Leadership
  • Willingness to learn
  • Team leadership and motivation
  • Team building
  • Task collaboration
  • Customer focused
  • Active listening
  • Public speaking
  • Health and safety awareness
  • Commitment to excellence
  • Complaint handling and resolution

Affiliations

  • Fashion

Certification

Nail Tech

Languages

English
Advanced
Maltese
Native
Italian
Elementary

Timeline

Catering manager

Schembri
08.2023 - 02.2025

Office worker

Spiteri
03.2022 - 08.2023

Cashier

Pama
10.2020 - 08.2022

St Ignatius College Secondary School
01.2012 - 03.2016
Martina Zerafa`