Mary Kuntz
Laurel
Summary
Organized Administrative Assistant with a proven record in delivering efficient administrative support and exceptional customer service. Expertise in managing multiple priorities in fast-paced environments while fostering positive relationships with clients and team members. Committed to maintaining high-quality work standards and enhancing team collaboration to ensure operational success.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
D & J Services
Billings
08.2022 - 02.2026
- Greeted and welcomed visitors and employees, creating a positive and professional first impression.
- Provided administrative support to HR and various departments, organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed multi-line phone system to efficiently direct calls and performed clerical duties including filing, photocopying, faxing, and responding to employee inquiries.
- Managed seasonal recruitment process including interviewing, screening, collecting new hire data information for a smooth onboarding experience.
- Adhered to safety protocols while executing job duties, ensuring a safe work environment.
Front Desk Agent
Hampton Inn By Hilton
Billings
08.2021 - 08.2022
- Used internal software to process reservations, check-ins and check-outs
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Addressed room requests and inquiries via website, email, and phone to ensure guest satisfaction
- Answered customer telephone calls promptly and appropriately handled needs
- Managed multi-line phone system, greeting callers with enthusiasm to enhance customer experience
- Processed billings and posted charges to room accounts, verifying details with guests during checkout
- Ensured accuracy of house accounts, cash/check handling
Customer Service Representative
Hertz Car Rental
Billings
12.2017 - 03.2020
- Delivered exceptional customer service to every customer by extensive knowledge of products and services and creating welcoming, positive experiences
- Informed customers about billing, payment processing, and support policies to enhance their understanding and satisfaction.
- Documented customer information to establish new accounts efficiently
Customer Service Representative
National Car Rental
Billings
06.2015 - 12.2017
- Addressed customer inquiries regarding products, services, and company information, enhancing customer satisfaction
- Identified and clarified customer issues, resolving product or service complaints effectively
- Provided information on products and services, recommending additional offerings to engage potential customers
- Demonstrated professionalism and enthusiasm in client and staff interactions when dealing with clients and staff.
- Recorded account information to open new customer accounts
Transport Driver
PTI Transportation
Laurel
04.2014 - 08.2016
- Operated safely and skillfully, preventing accidents and minimizing delays for railroad staff.
- Finalized daily logs promptly, ensuring accurate internal records and compliance with DOT requirements.
- Operated various transport vehicles to ensure timely deliveries.
- Conducted vehicle inspections before and after trips to maintain safety standards.
Education
High School Diploma -
Laurel High School
Laurel, MT05-2010
Skills
- Microsoft Excel
- Data entry
- File management
- Time management
- Highly organized
- Multi-task management
- Attention to detail
- Problem solving
- Communication skills
- Multi-task management
Timeline
Administrative Assistant
D & J Services
08.2022 - 02.2026
Front Desk Agent
Hampton Inn By Hilton
08.2021 - 08.2022
Customer Service Representative
Hertz Car Rental
12.2017 - 03.2020
Customer Service Representative
National Car Rental
06.2015 - 12.2017
Transport Driver
PTI Transportation
04.2014 - 08.2016
High School Diploma -
Laurel High School