Mary Rose Mizzi
32, Bernard Blanc Street, Ta' Paris, Birkirkara
Summary
Professional with strong experience in providing administrative support and services. Skilled in office management, scheduling, and communication. Adept at enhancing team collaboration and driving results. Known for reliability and adaptability to changing needs. Strong organizational skills and attention to detail ensure efficient operations and effective problem-solving.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Administration Officer
Directorate for Research and Lifelong Learning
11.2019 - Current
Support and coordinate all administrative work related to the Msida Lifelong Learning Centre with the centre administrator.
Perform duties of a customer care officer to all learners/adult educators at Msida LLC in a timely and professional manner.
Queries [face to face, by telephone, or by email] from the general public, learners, and adult educators are dealt with as effectively and efficiently as possible. Contribute to learners' and educators' learning and teaching resources by performing librarian duties.
Performing all relevant duties related to e1-Finance
Manage the e1Finance system for Msida LLC. Opening/closing of the IMPREST and the SCHOOL COUNCIL FUNDS accounts. Inputting and recording invoices/payments of all transactions. Liaise with and support the centre administrator in closing and reconciling these accounts/funds.
Inventory
Updating of Inventory through e1-Finance -2025 - Every semester, I update and manage the inventory database that records the purchase/move/scrap of any asset/item/equipment acquired at the Centre. Updating this database can protect these assets from unnecessary loss, damage, or theft.
Quotes – Material/Supplies purchased at Msida LLC
The purchasing of any furniture, equipment, or other materials needed at the Centre is processed through quotes. Three or more are required for each purchase. Companies and organizations are contacted to gather all information related to selecting the best in quality and the least in monetary value.
Wage returns of adult educators at Msida LLC
Receive, vet, process, and endorse all wage returns of adult educators teaching at the Msida Lifelong Learning Centre in the morning. This process is completed every four weeks.
Executive Officer
Directorate for Liflelong Learning and Early School Leavers
01.2008 - 03.2025
· Payments: Issue receipts through the DAS system to applicants registering for the Lifelong Learning courses. Deposit remittances and keep a record of all weekly deposits.
· ECDL Courses: Process all applications of students sitting for the Exams and issue receipts accordingly. Ledger all information related.
· General office duties: Deal with the generic and personal emails to answer queries from the public related to the section and any customer care needed. Help in the processing of MQF-level certificates.
Assistance Principal
Directorate for Research and Lifelong Learning
02.2014 - 11.2019
In charge of the Adult Education section within the Directorate for Lifelong Learning, consisting of a senior clerk, a clerk, and a project coordinator. Supervise the process of Adult Educators' payments every four weeks and the renewal of contracts whenever needed. Monitor the necessary updates of the lifelong learning website and system. Apart from seeing to the smooth running of this section and liaising with my senior manager, the Education Officer, I also see to the following tasks.
· Payments: Issue receipts through the DAS system to applicants registering for the Lifelong Learning courses. Deposit remittances and keep a record of all weekly deposits.
· ECDL Courses: Process all applications of students sitting for the Exams and issue receipts accordingly. Ledger all information related.
· General office duties: Deal with the generic and personal emails to answer queries from the public related to the section and any customer care needed. Help in the processing of MQF-level certificates.
· One-stop-shop: As the service manager of the one-stop-shop of the Directorate for Lifelong Learning, I provided all the information needed to the OPM personnel in constructing the website and saw to the daily running of it.
Directorate for Lifelong Learning and Early School Leavers
Ministry for Education and Employment
Room 115, Great Siege Road, Floriana
VLT 2000
22/01/2008
Senior Clerk
Directorate for Lifelong Learning and Early School Leavers
04.2005 - 03.2008
· General office duties: Deal with the generic and personal emails to answer queries from the public related to the section and any customer care needed. Help in the processing of MQF-level certificates.
· Payments: Issue receipts through the DAS system to applicants registering for the Lifelong Learning courses. Deposit remittances and keep a record of all weekly deposits.
· ECDL Courses: Process all applications of students sitting for the Exams and issue receipts accordingly. Ledger all information related.
Clerical Assistant - Clerk
Directorate for Adult Education
02.1987 - 04.1990
- Managed administrative tasks to support daily operations within adult education programs.
- Developed and maintained filing systems to ensure efficient document retrieval and organization.
- Assisted in preparing educational materials, enhancing accessibility for diverse learners.
- Coordinated scheduling for training sessions, optimizing resource allocation and participant engagement.
Education
Three Years Secondary Education - Acadamic
Victoria, Secondary School
Victoria, Gozo05-1978
First Two Years of Secondary Education - Academic
Secondary School
Qala, Gozo05-1975
Skills
- Office administration
- Scheduling and calendar management
- Document management
- Budgeting and finance
- Records management
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
- Telephone and email etiquette
- Effective communication
- Adaptability and flexibility
- Documentation and recordkeeping
- Excel spreadsheets
- Word processing
- Database management
- Presentation preparation
- Support services
Certification
University of Malta - Religion - Grade 2
University of London - English Language - Grade B
University of London - Maltese language - Grade B
The London Chamber of Commerce & Industry Exam. Board -
First level Typing - Grade B
Second level Proficiency - Distinction
Training
- Computer courses
- Customer Care
- Telephone Handling Techniques
- Public Relations Modules 1 & 3
- Principles of Project Management
- FOI IT System
- Time Management
- Policies and Procedures
- Malta in the EU
- Train the Trainer
Other Competencies
EDCL Advanced including Spreadsheet, Word Processing, Presentation and Database.
EDCL core, including Basic concepts of Information Technology, Using the Computer and Managing files, Word Processing, Spreadsheet, Database, Presentation and Information & Communication.
Languages
English
Full Professional
Arabic
Limited Working
Italian
Full Professional
Maltese
Full Professional
Timeline
Administration Officer
Directorate for Research and Lifelong Learning
11.2019 - Current
Assistance Principal
Directorate for Research and Lifelong Learning
02.2014 - 11.2019
Executive Officer
Directorate for Liflelong Learning and Early School Leavers
01.2008 - 03.2025
Senior Clerk
Directorate for Lifelong Learning and Early School Leavers
04.2005 - 03.2008
Clerical Assistant - Clerk
Directorate for Adult Education
02.1987 - 04.1990
Three Years Secondary Education - Acadamic
Victoria, Secondary School
First Two Years of Secondary Education - Academic
Secondary School
Hobbies
Reading, Swimming, Travelling and Exploring Other Countries & Cultures, Sewing, Long Walks
Reading opens up worlds inside my mind. Whether it’s fiction that transports me into other people’s lives or non-fiction that expands my knowledge, reading offers calm, inspiration, and a quiet escape. It builds empathy, improves focus, and can be both a deeply personal activity and a shared experience when I can talk about books with others.
Swimming is a refreshing blend of exercise and relaxation. It’s low-impact, great for the whole body, and therapeutic—the rhythm of moving through water can be meditative. I enjoy the combination of strength, freedom, and peace that comes with gliding through a pool or open water.
Traveling is a powerful way to expand our perspective. Every new country introduces unique customs, languages, landscapes, and histories. Exploring other cultures helps us appreciate diversity and often reshapes our understanding of the world. It’s also a source of stories, personal growth, and unforgettable memories—from food adventures to conversations with locals.
Sewing blends creativity with craftsmanship. It’s hands-on, calming, and deeply satisfying—taking an idea and turning it into something tangible. Whether I am making clothes, repairing items, or crafting home décor, sewing provides a sense of accomplishment and a unique way to express my personal style.
Long walks offer clarity and connection. They’re a chance to slow down, reflect, observe my surroundings, and breathe. Walks can be energizing in nature, comforting in familiar neighborhoods, or inspiring in new places. I use them for thinking, unwinding, or simply enjoying movement without pressure.