Matthea Bonavia Frendo
Dingli
Summary
E-Therapy Platform Founder, Psychotherapy Trainee, and Learning & Development Manager with expertise in psychology, human resources, and client services.
Skilled in designing and delivering training programs, implementing recruitment strategies, and leading teams. Passionate about leveraging my diverse background to drive personal and organizational growth while enhancing mental health services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Training and Development Manager
Court Service Agency
09.2024 - Current
- Design and coordinate training programs to enhance employee skills and ensure compliance with court standards.
- Oversee training logistics, including scheduling, venue arrangements, and resource allocation.
- Support HR functions, including recruitment, onboarding, and administrative processing of court personnel.
- Maintain employee records, oversee compliance with employment regulations, and assist in performance management.
Trainee Psychotherapist
YMCA
12.2024 - Current
- Conduct client assessments and therapy sessions for clients of all ages, including older teens and adults.
- Specialize in supporting individuals with relationship issues, homelessness, grief, addiction, anxiety, depression, trauma, and self-esteem challenges.
- Provide both in-person and online therapy.
- Maintain accurate case notes and collaborate with a multidisciplinary team to ensure comprehensive care.
Project Coordinator / Founder
Therapy Cloud
01.2022 - Current
- Lead full-cycle recruitment efforts, including sourcing, interviewing, hiring, and managing onboarding processes.
- Manage annual budgets, ensuring effective resource allocation that aligns with strategic objectives and financial goals.
- Spearhead brand awareness initiatives through social media management and targeted marketing campaigns, driving visibility and engagement.
- Oversee multiple projects, ensuring deadlines are met and workflows are adjusted to keep projects on track.
Trainee Psychotherapist
Hospice Malta
01.2024 - 01.2025
- Conducted bereavement calls, offering compassionate support to clients and their families during a difficult time.
- Participated in the Day Therapy Unit (DTU), providing therapeutic interventions and contributing to the team’s holistic care approach.
- Shadowed experienced therapists, gaining practical knowledge and observing a variety of therapeutic techniques to enhance skills.
- Maintained confidentiality and adhered to ethical guidelines while providing client-centered care in a sensitive environment.
Client Service Officer
Alpha Group FX
04.2023 - 07.2023
- In a fintech e-money institution, managed the end-to-end client journey, from initial account submissions to resolving queries, ensuring smooth and efficient operations.
- Utilized Salesforce and Freshdesk to manage customer service inquiries, track interactions, and maintain detailed, secure client records, adhering to industry regulations.
- Delivered exceptional customer service, swiftly resolving issues and maintaining positive client relations while ensuring compliance with financial services standards.
Learning Support Educator
St.Martins College
08.2022 - 12.2022
- Assisted in supporting students with special educational needs, providing individualized attention and fostering an inclusive learning environment.
- Collaborated with teachers and specialists to create and implement personalized learning strategies tailored to each student's needs.
- Contributed to the development of educational resources designed to accommodate diverse learning needs and promote student engagement.
Administrator
JB Construction
06.2018 - 08.2019
- Managed administrative functions, including scheduling, BOQ formulation, and credit control.
- Organized project documentation and liaised with suppliers to ensure timely delivery of materials.
- Served as a human resources liaison, addressing employee queries and administering contracts and documentation.
Education
Masters in Psychotherapy -
Gestalt Psychotherapy Training Institute
Sliema, Malta11-2026
Bachelor's of Science in Psychology -
University of Malta
Imsida, Malta06.2022
Advance Matriculation Certificate -
Giovanni Curmi
Naxxar, Malta01-2018
Secondary Education Certificate -
St.Martin's College
Swatar, Malta01.2016
Theory of Music - QCF Level 2
University of West London
01.2015
Music Performance - Classical Guitar, QCF 1
Thames Valley University
01.2015
Supply Learning Assistant 10-Week Course -
Future Focus Ltd.
12.2022
ECDL Core Certification -
ECDL Fast Track
Paola01.2011
Level 1 Surf Therapy for Trauma Recovery Training -
CAMFT Groundswell
Online04.2023
Skills
- Training
- Psychology
- Recruitment
- Project Management
- Time management
- Team collaboration
- Attention to detail
- Customer service
- Conflict resolution
- Project Support
- Research presentation
- Active listening
Certification
- Level 1 Surf Therapy for Trauma Recovery Training, CAMFT, 04/01/23
- Supply Learning Assistant 10-Week Course, Future Focus Ltd., 10/01/22 - 12/31/22
- Theory of Music (QCF Level 2), University of West London, 2010 - 2015
- Music Performance (Classical Guitar, QCF 1), Thames Valley University, 2010 - 2015
- ECDL Core Certification, ECDL Fast Track, 2011
Hobbies
- Solo traveling to remote destinations, exploring new cultures, and embracing adventure.
- Passionate about surfing, which helps me connect with nature and stay physically active.
Languages
English
Bilingual or Proficient (C2)
Maltese
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
German
Beginner (A1)
Timeline
Trainee Psychotherapist
YMCA
12.2024 - Current
Training and Development Manager
Court Service Agency
09.2024 - Current
Trainee Psychotherapist
Hospice Malta
01.2024 - 01.2025
Client Service Officer
Alpha Group FX
04.2023 - 07.2023
Learning Support Educator
St.Martins College
08.2022 - 12.2022
Project Coordinator / Founder
Therapy Cloud
01.2022 - Current
Administrator
JB Construction
06.2018 - 08.2019
Theory of Music - QCF Level 2
University of West London
Music Performance - Classical Guitar, QCF 1
Thames Valley University
Supply Learning Assistant 10-Week Course -
Future Focus Ltd.
Masters in Psychotherapy -
Gestalt Psychotherapy Training Institute
Bachelor's of Science in Psychology -
University of Malta
Advance Matriculation Certificate -
Giovanni Curmi
Secondary Education Certificate -
St.Martin's College
ECDL Core Certification -
ECDL Fast Track
Level 1 Surf Therapy for Trauma Recovery Training -
CAMFT Groundswell
Similar Profiles
Ana Patricia LopezAna Patricia Lopez
Office Assistant III at District Court Probation & Community Court ServiceOffice Assistant III at District Court Probation & Community Court Service
Melanie Darmanin BorowskiMelanie Darmanin Borowski
Court Proceedings Transcriber (Part-Time) at Court Services Agency, MaltaCourt Proceedings Transcriber (Part-Time) at Court Services Agency, Malta
Caren A. GillisonCaren A. Gillison
Assessment, Evaluation and Placement Specialist at Court Services & Offender Supervision AgencyAssessment, Evaluation and Placement Specialist at Court Services & Offender Supervision Agency