Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Baumgardner

Billings,MT

Summary

Dynamic, motivated business professional with over 5 years of experience in sales, customer service and transportation logistics. Proven ability to personalize sales strategies to achieve and exceed cooperate quotas. Exceptional communicator with strong negotiation and problem solving skills. Proven track record to maintain long standing relationships with return customers. Directed inventory and personal to maximize sales potential and increase return customers.

Network management professional with thorough understanding of routing protocols and network infrastructure. Committed to enhancing system performance and reducing latency. Known for effective team collaboration and adaptability to evolving technical demands. Skilled in troubleshooting and system optimization, valued for reliability and problem-solving ability.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Router

Sysco
02.2019 - Current
  • Routed customer orders efficiently across multiple shipping facilities while meeting strict time, accuracy, and procedural requirements
  • Planned and adjusted delivery routes to integrate new customers, address seasonal changes, and identify shuttle yard needs
  • Analyzed existing routes to reduce mileage, delivery days, and hours to improve cost control and delivery consistency
  • Performed routine route maintenance and updates in the Roadnet system
  • Scheduled drivers daily/weekly to comply with overtime guidelines and DOT hours of service regulations, including holiday and volume adjustments
  • Provided accurate daily loading and dock assignment information to the warehouse department
  • Prepared and delivered presentations for sales management and executive staff outlining service areas and cost-saving strategies
  • Ensured compliance with Department of Transportation (DOT) and other applicable transportation regulations
  • Created data-driven proposals to improve transportation efficiency, customer service, and safety
  • Generated reports for sales and management to support decision-making and performance tracking

Account Manager

Bridger Transportation
09.2014 - 02.2019
  • Managed freight brokering, third-party logistics (3PL), and dispatch operations to align transportation vendors with client needs
  • Negotiated freight rates to ensure profitability while meeting customer service expectations
  • Verified carrier compliance by securing signed contracts and valid insurance certificates prior to engagement
  • Maintained a high client retention rate through exceptional service, proactive communication, and responsiveness to client needs
  • Coordinated with drivers to ensure on-time deliveries and resolve delivery issues promptly
  • Handled a high volume of outbound calls, averaging 200+ daily, to coordinate logistics and provide support
  • Served as the after-hours emergency contact for customers and carriers to prevent service failures
  • Trained and mentored new employees, serving as a preceptor and onboarding support
  • Acted as lead router, planning and managing delivery routes across a six-state region
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Owner

406 Roofing
02.2008 - 06.2016
  • Marketed and promoted a startup business, building brand awareness and attracting new clients
  • Managed all day-to-day business operations, including scheduling, budgeting, and customer service
  • Built and maintained strong client relationships, leading to repeat business and customer referrals
  • Negotiated contracts and pricing to ensure profitability and customer satisfaction
  • Oversaw maintenance of all equipment to ensure safety and operational efficiency
  • Performed product installations and ensured quality workmanship
  • Hired, trained, and supervised a crew of installers to maintain high performance and job site productivity

Management Trainee/Salesperson

Enterprise Rent-A-Car
06.2013 - 09.2014
  • Sold rental agreements, protection plans, and upgrades to maximize revenue and meet customer needs
  • Ensured proper fleet availability to support service growth and boost sales performance
  • Collaborated with the sales team to achieve a 90% positive customer service rating
  • Resolved customer service issues while promoting the value of additional services
  • Addressed customer questions and concerns, escalating complex cases when necessary
  • Delegated tasks to team members to maintain product quality and ensure customer satisfaction
  • Earned the Enterprise Elite Sales Matrix award for outstanding sales performance and service excellence

Education

Bachelor of Science - Business Management, Minor in Entrepreneurship

Montana State University
Bozeman, MT

Skills

  • Results-oriented team motivator
  • Proficient in managing vendor agreements
  • Skilled preceptor in employee engagement techniques
  • Logistics and transportation expertise
  • Knowledgeable in transportation cost analysis
  • Logistics management expertise
  • Critical thinking and problem solving
  • Effective communication skills
  • Skilled in MS Office Suite and logistics software
  • Willingness to adjust work schedule

Certification

Transportation Intermediaries Association Certified Broker, December 2015

Timeline

Router

Sysco
02.2019 - Current

Account Manager

Bridger Transportation
09.2014 - 02.2019

Management Trainee/Salesperson

Enterprise Rent-A-Car
06.2013 - 09.2014

Owner

406 Roofing
02.2008 - 06.2016

Bachelor of Science - Business Management, Minor in Entrepreneurship

Montana State University

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Matthew Baumgardner