Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Whitaker

Bozeman

Summary

Dynamic and results-driven professional with extensive experience in team leadership and customer service at Rendezvous Dining Hall. Proven track record in staff training and operational efficiency, enhancing service quality and reducing waste. Skilled in decision-making and conflict resolution, fostering a collaborative work environment while achieving performance goals.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Rendezvous Dining Hall
11.2022 - Current
  • Developed and implemented staff training programs to enhance service quality and operational efficiency.
  • Oversaw daily dining hall operations, ensuring adherence to health and safety regulations.
  • Coordinated inventory management processes, optimizing stock levels and reducing waste.
  • Monitored customer feedback, identifying areas for improvement in service delivery.
  • Managed scheduling for front-of-house staff, balancing labor costs with service demand.
  • Facilitated team meetings to enhance communication and collaboration among staff members.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.

Kitchen Lead

Montana Ale Works
07.2020 - 10.2022
  • Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
  • Coordinated daily operations, optimizing workflow efficiency in food preparation and service.
  • Trained new team members on cooking techniques and equipment usage to enhance performance.
  • Developed and implemented inventory management practices to reduce waste and control costs.

Level 3 Associate

Panda Express
02.2018 - 06.2020
  • Led cross-functional teams to streamline operational workflows and enhance service delivery.
  • Developed and implemented process improvements that increased departmental efficiency and reduced errors.
  • Mentored junior associates, providing training on best practices and operational procedures.
  • Analyzed performance data to identify trends, informing strategic decision-making for resource allocation.

Education

Bachelor of Science - Mechanical Engineering

Montana State University
Bozeman, MT
05-2027

Associate of Science - General Science

Front Range Community College
Westminster, CO
05-2017

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Staff training and development
  • Goal setting
  • Conflict resolution
  • Retail operations
  • Recruiting and interviewing

Timeline

Assistant Manager

Rendezvous Dining Hall
11.2022 - Current

Kitchen Lead

Montana Ale Works
07.2020 - 10.2022

Level 3 Associate

Panda Express
02.2018 - 06.2020

Bachelor of Science - Mechanical Engineering

Montana State University

Associate of Science - General Science

Front Range Community College

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Matthew Whitaker