Matthew Luke Schembri
Operations Manager
Ħal-Kirkop
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Operations Manager
Food Source Ltd
3 2023 - Current
- Managing and overseeing the daily operations of a restaurant, a film catering company, and a food stall
- Planing and coordinating catering services for film sets, production crews and backstage catering
- Recruiting, training, and supervising catering staff, implementing training programs to maintain service excellence
- Analysing sales data to identify trends and opportunities
- Planning, executing, and evaluating weddings and events to ensure they meet the organizational goals and deliver exceptional experiences.
Events Operations Manager
MonteKristo Estates Ltd
10.2022 - 03.2023
- Responsible for the overall event sales and operations within the estate
- Preparing proposals for clients and maintaining well-organized event records
- Drafting contracts, securing bookings and deposits
- Scheduling meetings and viewings
- Collating and distributing event portfolios and other promotional items to clients
- Evaluating and critically analysing all events during and following their delivery, including seeking customer feedback
- Developing good working relationships with event organizers, DMCS and other local event suppliers.
General Manager
Jaykay Investments Ltd
05.2021 - 07.2022
- Events management, showcasing events portfolio and customising tailormade packages for private or corporate events, dealing with local service providers in staging and logistics
- Managing high level HR functions such as attracting talent, setting training standards, hiring procedures, processing Identity Malta single permit applications and Jobsplus procedural requirements
- Enhancing better relationships with key suppliers and vendors whilst tracking pricing, rebates and offers
- Managing staff levels, wages, leave and sick hours and provide cost of labour and payroll reports
- Overseeing accounts payable and accounts receivables through Xero accounting system and provide FnB costs
- Growing the efficiency of existing processes and procedures to enhance and sustain the restaurant's internal capacity.
Operations Manager
Don Berto Ltd
04.2017 - 04.2021
- Recruiting, training and development, performance management
- Cost controlling, calculating food and beverage costs, constructing and updating menus and pricing, variance analysis reports
- Processing ID Malta single permit applications for EU and TCN, submitting jobsplus employment forms
- Overseeing inventory ordering, purchasing and accounts payable.
Restaurant Manager
Don Berto Ltd
08.2015 - 04.2017
- Coordinating daily front of house and back of the house restaurant operations
- Delivering superior service and maximizing customer satisfaction
- Responding efficiently and accurately to customer complaints through all media platforms and portals
- Reviewing product quality and researching new vendors
- Organizing and supervising shifts
- Appraising staff performance and provide feedback to improve productivity
- Estimating future needs for goods, bar utensils and cleaning products
- Managing restaurant's good image and suggesting ways to improve it
- Controlling operational costs and identifying measures to cut waste
- Creating detailed monthly reports on revenues and expenses.
Assistant Restaurant Manager
Don Berto Ltd
03.2013 - 08.2015
- Shift scheduling and reservations management
- Monitoring staff members
- Maintaining Excellent customer service and CRM.
Assistant Restaurant Manager
Cities Entertainment
04.2012 - 03.2013
- Handling of employee questions and concerns
- Monitoring front of house employees to ensure performance expectations are met
- Assisting in supervising daily shift operations and related areas in absence of the restaurant manager
- Opening and closing of premises whilst ensuring compliance with all restaurant policies, standards and procedures
- Purchasing and monitoring of all bar related items
- Stock taking and inventory.
Education
Master of Business Administration in International Hospitality Management -
Institute of Tourism Studies in affiliation with the Emirates Academy
06.2020 - 05.2022
Skills
Strategic Planning
Budgeting
CRM
Events Management
Financial Acumen
Business Development
Data Analysis
Statistics
Detail-Oriented
Accomplishments
- Supervised teams of 50+ staff members.
- As a GM of Jaykay Investments, Marea was successfully listed in the Michelin Guide after just 9 months of its opening, a testament to our commitment to excellence in cuisine and service.
- Holder of an MBA in International Hospitality Management from ITS and the Emirates Academy, recognized as one of the top programs in the field. This prestigious program has equipped me with advanced skills and comprehensive knowledge essential for excellence in the hospitality industry.
Date of Birth
12/21/91
Certification
Managing & Planning Events
Passions
Football
Travel
Gastronomy
Timeline
Events Operations Manager
MonteKristo Estates Ltd
10.2022 - 03.2023
General Manager
Jaykay Investments Ltd
05.2021 - 07.2022
Master of Business Administration in International Hospitality Management -
Institute of Tourism Studies in affiliation with the Emirates Academy
06.2020 - 05.2022
Operations Manager
Don Berto Ltd
04.2017 - 04.2021
Managing & Planning Events
03-2016
Restaurant Manager
Don Berto Ltd
08.2015 - 04.2017
Assistant Restaurant Manager
Don Berto Ltd
03.2013 - 08.2015
Assistant Restaurant Manager
Cities Entertainment
04.2012 - 03.2013
Operations Manager
Food Source Ltd
3 2023 - Current
Similar Profiles
Amanda StaffordAmanda Stafford
Bakery/Deli Clerk at Food SourceBakery/Deli Clerk at Food Source
Mike BinderMike Binder
Sales Manager at One Source Food SolutionsSales Manager at One Source Food Solutions
Kevin RobinsonKevin Robinson
Owner at Cabinet Source/ Granite SourceOwner at Cabinet Source/ Granite Source