Matthias Cini

As an enthusiastic and dedicated customer service professional, I have honed a unique blend of skills that enable me to provide exceptional support and foster positive customer relationships. My journey in the realm of customer service has equipped me with qualities that I believe make me a valuable asset to any team due to constantly dealing with different customers and regulations , while also working hand in hand with different departments to ensure the best possible service. During this time I have developed numerous skills ;

• Empathy and Customer‑Centric Approach: My passion for helping people has allowed me to develop a deep sense of empathy. This quality empowers me to truly understand customer concerns and tailor solutions to meet their unique needs, ensuring a positive experience every time.
• Adaptability: My eagerness to embrace new challenges and a hunger for knowledge enables me to swiftly adapt to changes in procedures, products, or customer requirements. This adaptability ensures that I remain effective in an ever‑evolving customer service landscape.
• Patience and Calm Under Pressure: My ability to remain patient and composed, even in high‑pressure situations, stems from my belief in treating each customer interaction as an opportunity to excel and provide the best service possible.
• Time Management: My skill in managing time efficiently allows me to deliver prompt responses to customer inquiries without compromising on the quality of assistance provided.

• Making sure to thoroughly understand all safety procedures
• Managing the designated cabin as a team with the cabin crew
• Ensuring that the highest level of customer service is being provided at all passengers at all time by the cabin crew
• Giving feedback to staff members on their performances and suggesting ways of improvement
• Co‑ordinating with the flight crew in regards of flight information, the cabin's safety and medical situations on board
• Maintaining a professional and courteous demeanour at all times
• Respond to passengers questions, requests or complaints
• Conducted pre-flight briefings to ensure all crew members were well-informed and prepared for each flight.

• As a crew member onboard such this airline I developed numerous skills, which included:
• Welcoming passengers of every nationality on‑board and provide assistance with any queries
• Providing high levels of customer service while also delivering safety presentations
• Collaborating with other team members to deal with any issues which would arise during flights
• Demonstrating safety precautions/measures prior to take‑off
• Perform pre‑flight checks for safety measures
• Conducting sales activities during flights
• Collaborating with colleagues to plan tasks and ensure sales activities were completed on time during short domestic flights
• Performing first aid on passengers in emergency situations
• Ensuring the safety of passengers

• As a crew member onboard such this airline I developed numerous skills, which included:
• Welcoming passengers of every nationality on‑board and provide assistance with any queries
• Providing high levels of customer service while also delivering safety presentations
• Collaborating with other team members to deal with any issues which would arise during flights
• Demonstrating safety precautions/measures prior to take‑off
• Perform pre‑flight checks for safety measures
• Conducting sales activities during flights
• Collaborating with colleagues to plan tasks and ensure sales activities were completed on time during short domestic flights
• Performing first aid on passengers in emergency situations
• Ensuring the safety of passengers