Mattie Mendez
Kalispell
Summary
Experienced front-of-house worker with a proven track record at Arn's BBQ, excelling in guest relations and upselling strategies. Recognized for enhancing customer satisfaction and efficiently managing cash transactions. Skilled in customer interactions and maintaining a positive atmosphere, fostering repeat business through exceptional service and strong interpersonal skills.
Overview
5
5
years of professional experience
Work History
Front of House Worker/Food Preparation Worker
Arn's BBQ
05.2021 - Current
- Remembered, recited and promoted a variety of menu items.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean and organized front-of-house area.
- Maximized table turnover rates by promptly clearing tables after guests departed while maintaining a high level of cleanliness standards within the dining area.
- Developed rapport with regular customers, fostering strong relationships that encouraged repeat business.
- Boosted restaurant revenue with upselling techniques, promoting specials, and recommending popular menu items.
- Accommodated any dietary restrictions or special requests made by patrons through effective communication with kitchen staff.
- Managed cash transactions and delivered proper change.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Made orders quickly and effectively during rush hours.
- Deescalated situations with frustrated customers.
- Maintained composure and work quality in a fast paced and occasionally stressful environment.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Engaged with guests in a friendly manner, encouraging repeat visits.
- Promptly responded to all requests for assistance.
- too orders on a POS system.
Front of House Cashier
Atomic Tacos
05.2024 - 09.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained a professional demeanor and appearance in accordance with company standards, reinforcing brand image to customers.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for guests.
- Engaged with customers in a friendly, welcoming manner.
- Built relationships with customers to encourage repeat business.
- Stocked station at beginning and end of shift.
- Helped customers decide on items by explaining the menu.
- Communicated special allergies to the kitchen staff.
- Cleared tables quickly to increase table turnover.
- replenished condiments and other supplies at tables.
- Asked diners about satisfaction with meals to asses satisfaction.
- Assisted customers with carryout services.
- Dealt with rude customers in a professional manner, while deescalating the situation.
- Took orders over the phone and helped customers with take out orders.
Education
High School Diploma -
Homeschooled
Kalispell, MT04-2026
Skills
- Cash handling proficiency
- Order taking accuracy
- Guest relations
- Upselling strategies
- Greeting guests
- Money handling
- Order taking
- Payment processing
- Allergy awareness
- Social perceptiveness
- Positive attitude
- Customer service
Interests
I am very interested in music. My musical inclination, along with some entrepreneurial skills I have picked up, have allowed me to acquire paid gigs during the summer! I have a passion for music, and I am currently working to go further with it. I have many hobbies, such as, botany, sewing, sports, traveling, and any sort of craft. I have had a love for baking since my young childhood, some of my favorite memories have come from the kitchen. I love meeting new people and going to small town events like open mic.
References
Arnold Mendez (boss) 406-306-1876 (he is also my dad, but he wont talk me up just because im his daughter.)
Sonja Wildt (Family Friend) 406-407-0133
Jordan Smith (former boss) 408-859-3135
Interests
To star
Interests
- Baking
Interests
- Baking
Interests
Music. For as long as I can remember I have been surrounded by music, before I go to bed, during parties my family have hosted, or simply listening to unwind after a long day. Music has always been there. I grew up watching my dad play guitar in his office, utterly in awe of the fact that you could make so many different sounds from one single instrument. I always had a passion for music, but never truly considered making it into something more than singing in church, until last year. February of 2024, I went to my first open mic. I had never played in front of anyone other than some close family friends, yet all of the sudden I found myself standing in front of a small group of people, excited, but utterly terrified. I introduced myself, announced the song title and started playing. The rest is history.
Timeline
Front of House Cashier
Atomic Tacos
05.2024 - 09.2024
Front of House Worker/Food Preparation Worker
Arn's BBQ
05.2021 - Current
High School Diploma -
Homeschooled