MAXWELL A. DUFRESNE
Bozeman
Summary
Highly motivated and dedicated individual with a strong foundation in the hospitality industry. Expertise in providing outstanding guest experiences and cultivating a warm and inviting atmosphere. Proven track record of effectively managing high-volume guest interactions, ensuring seamless operations and guest satisfaction. Exceptional interpersonal skills and efficient problem-solving abilities have been instrumental in my success.
Overview
5
5
years of professional experience
Work History
Host, Expoditor AndServer
Daves Sushi
01.2024 - Current
- Dave’s is a local sushi spot that has been around for almost 20 years serving the folks of Bozeman with great sushi and a chill vibe. My job most nights is take care of anything FOH whether that is greeting/seating guests or taking to-go orders and delivering them to the guests. Other duties are making sure the tables are set and clean stocking the restaurant with our hot soups and ramen broth, stocking our to go soy’s and tea’s, Serving our guests taking orders and making sure our chef’s have the information that they need to accurately roll for those in the restaurant.
Yard Worker
SELF EMPLOYED
06.2021 - Current
- Highly skilled yard worker with a strong work ethic and customer satisfaction record. Able to work well independently with little to no direction.
- Posted ads on the Nextdoor website every Sunday to find work.
- Recruited workers within my friend group for larger jobs.
- Acquired multiple repeat customers in South Minneapolis.
Server Assistant/SA
Khaluna
03.2023 - 08.2024
- Khaluna is a high class Laotian restaurant located in minneapolis minnesota. The idea of the restaurant is to make guests feel as if they are in a resort while in reality in the midst of a snowstorm. The service is top notch making guests feel comfortable, welcome, and get them as ready as they possibly can be for the food arriving shortly. My job was to make sure the server can have their full attention on their tables.
- Food running (giving very detailed descriptions of the food as well as how to eat it, most of the food they served was traditional lao food that most minnesotans have never tried before)
- Set/preset tables before during and after guests enter the restaurant
- Khaluna is a multiple course restaurant so making sure all guests have the right amount of clean cutlery and plates was necessary
- Filling guests water
- Boxing up food as needed
- Checking in on the servers routinely making sure they aren’t too stressed and if so what you can do for them to ease their time on clock
- Before clocking out you have cut work that needs to be finished like polishing glasses and silver where, folding napkins, etc.
Shift Supervisor
PAPA MURPHYS
11.2021 - 12.2022
- Organized and thoughtful coworker looking out for all other coworkers and customers entering the store each day at work.
- Ensures proper food handling, sanitation, safety and security guidelines as outlined in the "Operations Manual."
- Responsible for opening and closing the store.
Courtesy Clerk
LUNDS & BYERLYS
08.2020 - 07.2021
- Outgoing Courtesy Clerk who excelled at providing excellent customer service in a busy grocery store. Recognized for fast friendly customer service and flexible work style, always showing up with a can-do attitude.
- Delivered outstanding customer service.
- Transported groceries for customers into their vehicles.
- Stocked shelves
Education
Bachelors in Kinesiology - Exercise Science And Neural Biology
Montana State University
Bozeman, MT05-2027
High School Diploma -
Minnehaha Academy
Minneapolis, MN01.2023
Skills
- Exceptional customer support
- Approachable demeanor
- Diligent worker
- Trustworthy performance
- Adaptable to change
- First aid training
- Effective time management
- Enhanced emotional intelligence
Accomplishments
- Highschool level Honors student, 3.35 GPA or higher
- Student Athlete throughout high school
- Volunteering
- Meals on Wheels, 5 hours a week during high school
- Youth Ministry prgoram events (Young-Life)
- Leading a team of workers at establishments above (PM)
Experiences
I spent a month working and living at a YMCA camp called Camp Icaghowan. The WLC program is designed to provide youth with a service learning program focused on developing their personal leadership style and character. Week one is focused on service learning and leadership. Campers work together to complete a service project in partnership with our Property Manager. The next 10 days, campers help plan and participate in a week-long canoe trip where they learn leadership on trail. The 3rd and 4th week of this program is focused on leading activities and leading others. I was given a cabin with one other experienced counselor and spent the week learning how to communicate with all different ages and backgrounds.
Timeline
Host, Expoditor AndServer
Daves Sushi
01.2024 - Current
Server Assistant/SA
Khaluna
03.2023 - 08.2024
Shift Supervisor
PAPA MURPHYS
11.2021 - 12.2022
Yard Worker
SELF EMPLOYED
06.2021 - Current
Courtesy Clerk
LUNDS & BYERLYS
08.2020 - 07.2021
Bachelors in Kinesiology - Exercise Science And Neural Biology
Montana State University
High School Diploma -
Minnehaha Academy
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