MAXWELL KWARTENG
Rabat
Summary
Accomplished waiter with a proven track record of 6 years experience having worked at Zaya Nurai Island Hotel which is 5 star Resort in Abu Dhabi, Muza restaurant and Grotto Tavern fine dinning restaurant which is a Michelin Guide certified restaurant with solid background in providing excellent customer service and ensuring guest satisfaction.
Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waiter
Grotto Tavern Restaurant (PART TIME)
04.2024 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Waiter
Bastions View Ltd (Muza Restaurant)
02.2024 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hotel Waiter
Zaya Nurai Island Hotel
03.2018 - 12.2023
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
- Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Processed customer payments to accurately record transactions.
Education
High School Diploma -
University of Cape Coast
Central Region, GHANA06.2014
High School Diploma -
Amaniampong Senior High School
Ghana06.2009
Skills
- Strong multitasking
- Cleanliness
- Order Taking
- Professional Appearance
- Table Setting
- Food safety understanding
- Cash Handling
- Fine Dining
- Menu presentation
- Service prioritization
- Guest Relations
- Upselling techniques
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- First Aid Certification - American Red Cross.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
Waiter
Grotto Tavern Restaurant (PART TIME)
04.2024 - Current
Waiter
Bastions View Ltd (Muza Restaurant)
02.2024 - Current
Hotel Waiter
Zaya Nurai Island Hotel
03.2018 - 12.2023
- ServSafe Food Handler Certification - National Restaurant Association.
- First Aid Certification - American Red Cross.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
High School Diploma -
University of Cape Coast
High School Diploma -
Amaniampong Senior High School
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