Powerpoint
MAYA CARABOTT
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Branch Administrator
Alliance
02.2024 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Identified partnership opportunities and established favorable business connections.
- Consulted customers to boost product sales and services.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
Property Sales Agent
Property Giant- Sales & Letting Agency
01.2024 - 02.2024
- This is my current role as a letting agent : Meeting potential renters and guiding them on tours of available units, Following up on leads for potential renters, Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified, Preparing leasing documents for potential renters using property standards and regulations, Handling the collection of r security deposits and application fees, Keeping residents informed of any changes to rental agreements or upcoming property issues, Building a rapport with current tenants to give them personalized service, Keeping an eye on community facilities
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Established strong customer relationships, building recommendations and loyalty.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Retail sales agent
Epic communications Ltd
02.2023 - 01.2024
- As a sales agent in such a busy atmosphere you are trying yo give the best customer service
- You are the person that they will depend on to fulfill their sales and provide services for the clients
- To do this, you will take orders, offer services and provide support in person and via telephone or internet
- I am also responsible for maintaining client files, ensurping that returning customers are served to the best level possible
Furniture Sales represantive / Shop attanded
Mizzi Ltd (Atrium)
01.2022 - 02.2023
- Here I feel I got more professional when coming to costumer service and sales
- This was my role here: Greeting customers and issuing quotations, placing and tracking orders from foreign suppliers, organize delivery appointments and Installations, following up on ongoing orders including chasing for payments, tackle customer complaints and take necessary actions to give the best aftersales service to the client, Maintaining professional and technical knowledge of products being sold, making online orders, Selling out Furniture as much a possible
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Displayed past designs and purchases to new clients to assist with creative process.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Updated customers on scheduled deliveries of furniture to homes.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Developed new marketing strategies for promoting sales events, leading to increased foot traffic within the store.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
Sales/retail
Aaron Bartolo
12.2020 - 01.2022
- Ths is a Family Buisness I worked as a sales person in a retail clothing Shop
- Here I learned How to strive the best costumer service and learned how to handle shop difficulties alone as I was in charge of most of items orders, marketing ,sales among other priorties I had here
- I had to stop because of short hours hence its low wage
Cashier/sales representive
Renato Vidal
08.2020 - 12.2020
- This was a part-time job that Here I learned more about coustmer service and how to mantain dealing with multitasking as the job was very stressing as i had 2 roles as a cashier and shop attandent
Food Waiter/Front End Cashier
Mile End Pizza and Dine
05.2020 - 10.2020
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
Education
Primary and Secondary -
Our Lady of Immaculate School
09.2008 - 05.2020
Skills
Office Administration
Banking
Cash Handling
Document Management
Staff Management
Scheduling appointments
Sales Support
Budget Planning
Relationship Management
Loans
Employee Training
Branch Operations Management
Sales Planning
Team Player
Friendly
Excellent work ethic
Excellent time management skills
Team Supervision
Strong team-builder
Decision-Making
Personal Information
- Place of Birth: Pieta
- Date of Birth: 07/27/04
- Nationality: Maltese
- Driving License: B, B1, AM
Software
Excel
Word
Adobe
Property software (Reap & Kycmatic)
Languages
Maltese
Native language
English
Advanced
C1
Italian
Elementary
A2
Certification
Fire warden
Timeline
Branch Administrator
Alliance
02.2024 - Current
Property Sales Agent
Property Giant- Sales & Letting Agency
01.2024 - 02.2024
Retail sales agent
Epic communications Ltd
02.2023 - 01.2024
Furniture Sales represantive / Shop attanded
Mizzi Ltd (Atrium)
01.2022 - 02.2023
Sales/retail
Aaron Bartolo
12.2020 - 01.2022
Cashier/sales representive
Renato Vidal
08.2020 - 12.2020
Food Waiter/Front End Cashier
Mile End Pizza and Dine
05.2020 - 10.2020
Primary and Secondary -
Our Lady of Immaculate School
09.2008 - 05.2020