May Ling Bandera
Gzira,12
Summary
Skilled in customer service and fostering team development. My expertise in office administration and problem-solving supports organizational efficiency and client satisfaction. Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Shop Manager
Franks LTD
05.2023 - Current
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
- Increased sales through effective merchandising strategies and engaging product presentations.
- Collaborated with the Shop Manager to set sales targets, monitor progress, and develop plans for improvement when necessary.
- Provided exceptional customer service by actively listening to client needs and offering appropriate solutions.
Legal Advisor
Goverment of Colombia
07.2016 - 12.2022
- Enhanced client satisfaction with timely and accurate legal advice on various matters.
- Advised executive teams on proper corporate governance practices, minimizing legal exposure and liability.
- Trained junior team members on relevant industry best practices, fostering a culture of continuous learning.
- Managed complex cases effectively, prioritizing tasks according to urgency and importance.
Administrative Assistant
Luis Felipe Urrego Organization
02.2015 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Lawyer - Law
University Francisco De Paula Santander
Ocaña, Colombia12.2018
Skills
- Customer service
- Problem solver
- Communication
- Scheduling and Time Management
- Budgeting and financial management
- Office Administration
- Administrative Support
- Sales strategy development
- Staff Training and Development
Sports
Regularly attend the gym to maintain physical fitness and wellbeing. This commitment has fostered discipline, goal-oriented mindset and resilience. I appreciate the importance of personal health and enjoy setting and achieving goals.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Assistant Shop Manager
Franks LTD
05.2023 - Current
Legal Advisor
Goverment of Colombia
07.2016 - 12.2022
Administrative Assistant
Luis Felipe Urrego Organization
02.2015 - 12.2016
Lawyer - Law
University Francisco De Paula Santander
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