MCKAYLAH LENIHAN

Budtending:

• Sold flowers, concentrates, and edibles in fast-paced environment, and educated customers on product selection/usage based on individual needs, including medical use customers.
• Managed inventory levels, ensuring optimal stock availability, and restocked supplies and arranged displays.
• Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
• Trained new staff on operational procedures, product knowledge, and customer interaction standards.
• Resolved customer inquiries and complaints promptly, maintaining high satisfaction rates.

Packaging:

• Weighed, prepared/packaged flower into appropriate containers.
• Implemented process improvements that increased packaging speed while maintaining product integrity.
• Consistently met/exceeded daily productivity and completed all orders within established time frames to support timely deliveries.
• Counted items to verify accuracy of orders.
• Recorded product, packaging and order information on specified forms.
• Trained new employees on proper packaging techniques and equipment operation.

• Managed guest seating, waitlists, and collaborated with kitchen staff, and trained new hosts, and bussed and reset tables.
• Served food and beverages, and resolved customer complaints promptly, ensuring positive dining experiences and followed local alcohol laws.

• Greeted & seated customers, managed waitlists, answered phone inquiries to schedule/confirm reservations, record takeout orders/respond to service questions.
• Operated POS terminals to input orders, split bills and calculate totals.
• Supported serving staff, clearing tables and bussing dishes/prepared salads, appetizers and garnishes; plated food, oversaw meal preparation to assist kitchen staff.
• Trained workers in food preparation, money handling and cleaning roles.
• Served food and beverages promptly, abiding by alcohol laws.

• Greeted guests, prepared official, and off-menu food, coffee, espresso drinks, blended coffees/teas.
• Managed morning rush of customers daily with efficient customer service, processed customer payments, operated a headset to take orders in the drive thru.
• Trained employees on opening/closing duties, preparing beverages, maintaining clean espresso machines and a sanitary workspace.

• Prepared official and off-menu food, such as gourmet sandwiches and salads, coffee, espresso drinks, blended coffees/teas, developed creative latte art techniques.
• Managed morning rush of customers daily and processed customer payments.
• Maintained clean, safe workspace, food safety, food prep, trained employees, answered telephone to provide dining information and take-to-go orders.

• Greeted visitors with exceptional customer service, answering phones and directing incoming calls to departments within the college, and provided student service information. Documented and organized files, and developed spreadsheets.
• Management of mail services to the college.
• Distributed Dawson Community College promotional material, and any other general office tasks, such as filing or using the printer.

• Performed general cleaning duties, as well as deep-cleans where needed, of all apartments in independent living buildings.
• Managed task completion with precision, ensuring all deadlines and quality standards were consistently met.