McKenna Johnson
Great Falls
Summary
Developed skills in patient care, diagnostic testing, and clinical support within fast-paced ophthalmology environment, seeking to transition into new field. Expertise in managing patient interactions and performing precise diagnostic procedures. Prepared to leverage these transferrable skills to contribute effectively in new professional setting.
Personable and organized individual with strong aptitude for patient care and support in clinical settings. Knowledge of ophthalmic procedures and familiarity with diagnostic equipment, including tonometry and visual field testing. Committed to enhancing patient experience and ensuring accurate, efficient clinical operations.
Delivering exceptional care and respect to all patients. Detail-oriented employee providing assistance and support to physicians for special procedures. Ready for new position with growing organization dedicated to quality patient service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Ophthalmic Technician
BEC
06.2021 - Current
- Contributed to practice growth by identifying opportunities for process improvements and implementing changes that led to increased efficiency in daily operations.
- Assisted in minor surgical procedures, ensuring smooth operations and optimal outcomes for patients.
- Streamlined clinic operations through effective coordination with medical staff, resulting in smoother appointments and increased patient satisfaction.
- Facilitated open communication among team members, fostering collaboration between departments that resulted in improved productivity across various functions within the practice.
- Organized educational workshops for patients to promote awareness about eye health issues and preventive measures.
- Adding new clientele to our clinic efficiently and daily. Calling and scheduling potentially surgical patients.
Outlining benefits of lens implant upgrades and usage based on their qualification status. - Developed strong relationships with vendors, negotiating favorable contracts on supply purchases that reduced overall costs without sacrificing quality or service levels.
- Supported the implementation of new technology within the clinic, increasing efficiency in diagnosis and treatment processes.
Lead Critical Care Technician
Benefis Emergency Department
08.2017 - 01.2023
- Consistently provided high-quality care under pressure, successfully managing multiple priorities during critical situations and emergency scenarios.
- Demonstrated empathy towards patients'' emotional well-being while providing compassionate care under challenging circumstances.
- Proactively identified potential complications by closely observing patients for signs of clinical deterioration, alerting medical staff as needed.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
- Assisted physicians in updating treatment plans by providing accurate and timely information on patients'' progress and response to interventions.
- Safeguarded patient confidentiality by diligently maintaining HIPAA compliance in all documentation practices and communications with external providers.
- Participated in continuous professional development opportunities to stay current on industry best practices for critical care delivery.
- Implemented evidence-based care protocols within the critical care unit, resulting in improved patient outcomes and adherence to industry standards.
Education
Associate of Science - Nursing
Great Falls College MSU
Great Falls, MT05-2026
High School Diploma -
Great Falls High
Great Falls, MT01-2019
Skills
- Surgical assisting
- Clinical supervision
- Glaucoma management
- Ophthalmic diagnostics
- Patient care
- Patient education
- Patient relations
- Equipment calibration
- Ophthalmologist support
Accomplishments
- Management Certification classes completed
- Documented and resolved patient complaints/concerns which led to better patient outcomes.
- Collaborated with team of 7+ in the development of sales strategies to improve patient outcomes.
- Developed and improved client education to improve future outcomes of procedures.
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Patient Care Coordinator Certificate – Various Healthcare Education Providers.
- Medical Terminology Certificate – Various Educational Institutions.
- First Aid Certification - American Red Cross or St John Ambulance.
- CPR/AED Certification
Timeline
Lead Ophthalmic Technician
BEC
06.2021 - Current
Lead Critical Care Technician
Benefis Emergency Department
08.2017 - 01.2023
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Patient Care Coordinator Certificate – Various Healthcare Education Providers.
- Medical Terminology Certificate – Various Educational Institutions.
- First Aid Certification - American Red Cross or St John Ambulance.
- CPR/AED Certification
Associate of Science - Nursing
Great Falls College MSU
High School Diploma -
Great Falls High
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