Megan Orr
Bozeman
Summary
Customer service professional with extensive experience in delivering exceptional service and administrative support. Proven ability to manage multiple priorities effectively while maintaining a positive, organized approach. Skilled in calendar management, data entry, and client interaction, contributing to improved client satisfaction rates.
Overview
6
6
years of professional experience
Work History
Retail Associate
Amazon
Bozeman
10.2025 - Current
- Assisted customers in product returns, and provided exceptional service.
- Resolved customer inquiries and complaints with professionalism and care.
- Participated in training new associates on procedures and best practices.
- Greeted customers and provided excellent customer service.
- Organized backroom storage areas.
Receptionist
Baxter Creek Veterinary Clinic
Bozeman
05.2025 - 09.2025
- Greeted clients and pets upon arrival, creating a welcoming environment.
- Managed a multi-line phone system.
- Processed patient records, and maintained organized filing systems.
- Handled client inquiries regarding services, policies, and pet care information promptly.
- Scheduled and confirmed appointments.
Customer Service Representative
Gallatin Veterinary Hospital
Bozeman
09.2024 - 04.2025
- Assist with new staff training, sharing key information about veterinary practices and protocols.
- Call patients to confirm scheduled appointments, and obtain additional details.
- Schedule and follow up on patient appointments, collect and process patient payments, and maintain patient files.
- Greet clients and their pets upon arrival at the clinic.
- Communicate with patients with compassion, while keeping medical information private.
- Prepare reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Schedule follow-up visits for pets requiring additional treatments or check-ups after the initial visit.
- Schedule appointments, optimizing patient satisfaction, provider time, and treatment room utilization.
- Inform patients of financial responsibilities prior to rendering services.
- Check patients in and out for appointments, and collect co-payments.
- Process patient payments, and scanned identification and insurance cards.
Office Staff
Montana Whitewater Rafting And Zipline Company
06.2024 - 08.2024
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Reduced errors in data entry for improved accuracy with thorough attention to detail and double-checking work.
- Created and maintained detailed records of all office activities.
Front Desk Associate
Big Sky Resort
02.2024 - 04.2024
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Overnight Stocker
Walmart
05.2023 - 11.2023
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stocked designated items on shelves, end caps and displays.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Team Member
Planet Fitness
03.2023 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Roundtools Production Member
Sandvik Coromant
06.2022 - 09.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assembled and tested various products to meet production requirements and quality control standards.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Team Member
Tractor Supply Company
05.2020 - 07.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Kennel Technician
Seneca Animal Hospital
04.2021 - 04.2022
- Cared and maintained health for 10-40 animals daily.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Observed animal details such as size, condition, behavior and eating habits and documented data with Avimark.
Kennel Technician
Oconee Humane Society
04.2020 - 08.2020
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Protected animals from care errors by maintaining clear and secure tags.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
Education
GED -
Oconee Adult Education
Seneca, SC06.2020
Skills
- Organizational skills
- Multitasking abilities
- Teamwork and collaboration
- Payment processing
- Client communication
- Data entry accuracy
- Problem solving
- Telephone etiquette
- Continuous improvement
- Self-motivation
- Critical thinking
- Inventory management
- Time management
- Customer service
Timeline
Retail Associate
Amazon
10.2025 - Current
Receptionist
Baxter Creek Veterinary Clinic
05.2025 - 09.2025
Customer Service Representative
Gallatin Veterinary Hospital
09.2024 - 04.2025
Office Staff
Montana Whitewater Rafting And Zipline Company
06.2024 - 08.2024
Front Desk Associate
Big Sky Resort
02.2024 - 04.2024
Overnight Stocker
Walmart
05.2023 - 11.2023
Team Member
Planet Fitness
03.2023 - 05.2023
Roundtools Production Member
Sandvik Coromant
06.2022 - 09.2022
Kennel Technician
Seneca Animal Hospital
04.2021 - 04.2022
Team Member
Tractor Supply Company
05.2020 - 07.2022
Kennel Technician
Oconee Humane Society
04.2020 - 08.2020
GED -
Oconee Adult Education