Melina Foote
Laurel
Summary
Hardworking Substitute Teacher with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline. Grades papers and homework and records grades for lead teacher.
Overview
25
25
years of professional experience
Work History
Substitute Teacher
Laurel School District
Laurel
12.2013 - Current
- Managing students 20-30
- Following class directions
- Leading class activities for day-week
- Secretarial duties
- Answering emails
- Answering phones
- Leaving follow up notes ( detailed)
- Classroom management
- Managed classroom behavior and maintained a positive learning environment.
- Implemented lesson plans and facilitated student engagement in various subjects.
- Adapted teaching methods to meet diverse student needs and learning styles.
- Collaborated with permanent teachers to ensure continuity of academic instruction.
- Monitored student progress and provided feedback to support their development.
- Assisted in classroom activities and maintained educational materials and resources.
- Communicated effectively with students, parents, and staff regarding classroom issues.
- Supported school events and initiatives fostering community involvement and cooperation.
- Provided classroom instruction outlined in teacher's lesson plans.
- Encouraged positive behavior among students through effective communication techniques.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Monitored student progress throughout the day.
- Supported special needs students by providing individual instruction as needed.
- Engaged students in discussions to promote interest and drive learning.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Ensured that each student had access to appropriate materials and resources.
- Collaborated with other teachers to ensure student success.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Organized lesson plans and activities for students.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Adapted teaching methods to accommodate diverse learning styles.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Developed creative learning strategies to engage all types of learners.
- Provided feedback on assignments or projects given by the regular teacher.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Administered tests and assessments according to school guidelines.
- Participated in professional development programs related to education topics.
- Integrated technology into lessons whenever possible.
- Served as a mentor for new substitute teachers when necessary.
- Maintained accurate records of student attendance and performance.
- Communicated effectively with parents about student progress and concerns.
- Implemented classroom rules to maintain order and discipline.
- Assessed student understanding through informal and formal methods.
- Integrated real-world examples to make learning relevant and engaging.
- Implemented differentiated instruction strategies based on individual student needs.
- Collaborated with regular teachers to ensure continuity of instruction.
- Utilized educational technology to enhance learning experiences.
- Implemented conflict resolution strategies to manage student disputes.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Monitored student progress and provided feedback for improvement.
- Managed classroom environments to ensure a safe and productive learning experience.
- Left notes for head teacher about notable students, events and problems.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Explained assignments and relayed information from lead teacher.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Answered student questions about course concepts.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
Customer Service Manager
Longs Drugs
Palo Alto
05.2001 - 02.2007
- Managed daily operations of customer service department at a leading retail pharmacy.
- Trained and supervised customer service representatives to enhance team performance.
- Resolved customer inquiries and complaints through effective communication strategies.
- Developed and implemented service improvement initiatives to enhance customer satisfaction.
- Monitored and analyzed customer feedback to identify trends and areas for improvement.
- Coordinated with other departments to ensure seamless service delivery for customers.
- Maintained knowledge of pharmacy products and services to assist customers effectively.
- Facilitated regular team meetings to discuss updates and strengthen team collaboration.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored phone calls to provide feedback and coaching.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Education
Henry M Gunn Senior High School
Palo Alto, CaliforniaSkills
- Classroom management
- Lesson planning
- Student engagement
- Emergency procedures
Affiliations
- Wrestling coach
- Parent
- Nanny for multiple families simultaneously
- Calm in chaotic situations
- Veterinary experience and knowledge
- Well versed in Biology, English, and History.
Accomplishments
- Photography award in High School
Languages
Spanish
Limited
Timeline
Substitute Teacher
Laurel School District
12.2013 - Current
Customer Service Manager
Longs Drugs
05.2001 - 02.2007
Henry M Gunn Senior High School