Melissa Graham
Lewistown
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
17
17
years of professional experience
Work History
IT Manager
Central Montana Medical Center (CMMC)
07.2018 - 05.2025
- Managed user support, PCs, peripherals, servers, Active Directory, O365, Azure, networking and Avaya phone systems
- Supervised staff, conducted interviews, and managed budgets
- Collaborated with BioMed to set up patient care equipment
- Implemented cyber security training for end users, PCI compliance, a disaster recovery plan, Multifactor Authentication, ticketing process for end user issues for tracking issues and personnel time
- Created an inventory system for tracking computer equipment
- Informed upper management about any outages that affect patient care
- Ordered equipment with different vendors and third parties supporting our systems
IT Technologist
Central Montana Medical Center (CMMC)
09.2017 - 01.2018
- Responsible for all end user support for all pc hardware, software, network printers, fax machines, copiers and helping with the phone system
- Resolved computer hardware software and network issues
- Learned healthcare technology terms and equipment
- Implemented a queue management system for the registration staff
- Assisted end users in learning how to use their equipment and software more effectively and conducted training classes for end users
Business System Admin I
Great Falls Tribune
04.2008 - 08.2017
- Responsible for all end user support for all pc hardware, network printers and copiers, all apple products to include iPhone, iPad and iMacs
- Responsible for troubleshooting all hardware and software, mainframe connectivity and software
- Assisted customers on billing issues and issues with their personal equipment and our electronic edition of paper
- Created sequels on database programs, created access databases, excel spreadsheet and PowerPoint presentations. Setup wireless streaming to TVs for display stations
- Implement changes to the way processes were being done for the betterment of the company
Education
High School -
Hickman County High School
Clinton, KYSkills
- Candidate interviewing and resume evaluation
- Technical troubleshooting
- IT asset management
- Help Desk setup and analyst training
- End-user support in diverse IT environments
- Application support
- IT procurement
- IT compliance
- Cybersecurity best practices
- Disaster recovery planning
- Operating system management
- IT budgeting
- Mobile technologies
- Documentation and reporting
Accomplishments
- Supervised team of 4 staff members.
- Achieved 50% increase in staff knowledge of phishing email attacks by introducing KnowBe4 software for cybersecurity training and phishing attacks email.
- Achieved 50% more staff efficiency by implementing a POS system for cafeteria to reduce time staff spent checking out customers.
- Collaborated with team of 3 in the development of Imprivata security for Providers to increase time and efficiency in documenting in patient charts.
COMMUNICATION
- Developed and delivered presentations on Basic Windows operating systems functionality to end users, resulting in increased Windows basic skills and understanding.
- Collaborated effectively with cross-functional teams to achieve successful domain consolidation with affiliate company.
- Prepared clear and concise reports, contributing to improved call reporting for improved customer service for patient access staff.
- Provided constructive feedback to team members, improving performance by 35%.
LEADERSHIP
Secretary/Treasurer for Summer Solstice PRCA committee. Instrumental in setting up an organization for tax exempt status.
Timeline
IT Manager
Central Montana Medical Center (CMMC)
07.2018 - 05.2025
IT Technologist
Central Montana Medical Center (CMMC)
09.2017 - 01.2018
Business System Admin I
Great Falls Tribune
04.2008 - 08.2017
High School -
Hickman County High School
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