Melissa Love
Bigfork
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
14
14
years of professional experience
Work History
Administrator
Adam Love Services
Bigfork, MT
10.2021 - Current
- Managed scheduling and logistics for meetings, ensuring
- Coordinated scheduling and logistics for multiple projects, ensuring timely completion and resource allocation.
- Implemented filing systems that improved document retrieval times and organization.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
Front Office Coordinator
IICAA Speec
Kalispell, MT
09.2024 - 03.2025
- Coordinated patient scheduling and appointment management to optimize office workflow.
- Managed insurance verification processes, ensuring adherence to compliance standards.
- Resolved patient inquiries and issues promptly, contributing to improved patient satisfaction scores.
- Collaborated with healthcare providers to streamline administrative processes and reduce wait times.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
Patient Access Representative
Logan Healthcare
Kalispell, MT
09.2023 - 05.2024
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed insurance verification processes, streamlining approvals to enhance patient access to services.
- Coordinated scheduling for appointments, optimizing workflow and reducing wait times for patients.
- Trained new staff on patient access protocols, fostering a
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Front Office Receptionist
CMS
Kalispell, MT
10.2022 - 09.2023
- Managed multi-line phone system, ensuring efficient call
- Coordinated communication between patients and medical staff to enhance service delivery.
- Implemented electronic health record systems for improved data accuracy and accessibility.
- Oversaw insurance verification and authorization processes to ensure compliance with policies.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Patient Account Representative
First Interstate Bank
Kalispell, MT
04.2019 - 09.2021
- Processed patient account inquiries, ensuring accurate
- Facilitated customer account management and service inquiries to enhance client satisfaction.
- Streamlined transaction processes, reducing processing time and improving accuracy.
- Implemented compliance procedures to maintain regulatory standards across all transactions.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Maintained updated records of all financial transactions to support traceability.
Team Leader Manager
TeleTech Holdings
Kalispell, MT
02.2012 - 04.2019
- Led daily operations, ensuring team adherence to service level agreements and quality standards.
- Mentored and trained staff, fostering a culture of continuous improvement and high performance.
- Analyzed performance metrics, identifying trends to drive strategic decision-making within the team.
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
- Maintained accurate records of team metrics and performance data, using insights to drive continuous improvement efforts across the call center operation.
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
Education
High School Diploma -
Sulphur High
Sulphur, LASkills
- Personable and approachable
- Schedule coordination
- Time management
- Attention to detail
- Customer service
- Data entry
Timeline
Front Office Coordinator
IICAA Speec
09.2024 - 03.2025
Patient Access Representative
Logan Healthcare
09.2023 - 05.2024
Front Office Receptionist
CMS
10.2022 - 09.2023
Administrator
Adam Love Services
10.2021 - Current
Patient Account Representative
First Interstate Bank
04.2019 - 09.2021
Team Leader Manager
TeleTech Holdings
02.2012 - 04.2019
High School Diploma -
Sulphur High