Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Affiliations
Languages
Rising Star Leadership Award by Tourism Industry
Additional Information
Timeline
Hi, I’m

Melody Cacanog

Iz-Zejtun
Melody Cacanog

Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in the corporate travel industry. Deadline-driven travel consultant with expertise serving special needs clients. A real go-getter with outstanding interpersonal skills. Proven career success in developing profitable travel programs and extending clientele base. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level [Job Title] position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Service-oriented Customer Support Representative with 7+ years of experience in contact centre operations talking to customers over the phone, e-mail, online chat or social media to resolve a broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Service-oriented Customer Support Representative with 7+ years of experience in contact centre operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

17
years of professional experience

Work History

Liqqui LTD

Customer Support Representative
10.2022 - Current

Job overview

  • Connected with customers to address questions and resolve issues through phone and email.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Contributed ideas and practical solutions to support process improvement efforts.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Offered assistance in implementing and developing training programs.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Tested new software and hardware prior to deployment.
  • Helped streamline repair processes and update procedures to support action consistency.
  • Monitored system performance to identify potential issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Installed, configured and maintained computer systems and network connections.
  • Assisted development of system security protocols.
  • Configured and tested new software and hardware.
  • Developed and implemented preventive maintenance procedures.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Manage 50 Calls Per day

World Cruisers Adventures Travel and Tours Inc

Travel Consultant /Sales & Marketing Coordinator
04.2017 - Current

Job overview

  • Travel and Earn Opportunity Training Principal subject :Business International Travel Presentation
  • Organized trips for individual, family and business travelers.
  • Handled sensitive information with professionalism and discretion.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Collected, handled and documented payments for travel services and associated feels.
  • Completed accurate reservations for business travelers at point of sale.
  • Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Maintained and updated corporate traveler profiles with current information.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Developed promotional materials for travel packages to market hot destinations.
  • Collaborated with colleagues to create and promote special travel packages.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Followed up with customers to increase customer service with travel plans.
  • Generated reports on travel trends and customer feedback to inform business goals.
  • Conducted market research to investigate potential new travel destinations.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Helped customers with passport and visa applications.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Created promotional materials to increase visibility and attract larger market share.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Implemented automated office systems, optimizing client, and data communications as well as records management.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.

FIZOPTIKA /SENTECH MALTA FP LTD

Operator
02.2021 - 02.2023

Job overview

  • Operate all applicable equipment in professional manner, ensuring their efficient and effective use to manufacture required quantity in keeping quality standards required
  • Complete assigned work and all relevant documentation in orderly, timely and accurate manner to ensure product and document compliance
  • Ensure efficient time management and that manufacturing targets assigned
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed inspections and routine maintenance on equipment.
  • Provided on-the-job training to newly hired workers and team members.
  • Set up machines to start production cycles and control machine settings.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Performed quality checks to identify finish discrepancies.
  • Assisted with equipment startups and machine installation tasks.
  • Conducted inspection of in-process or finished products.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Recognized upset conditions, determined cause, and took appropriate corrective action.
  • Efficiently and effectively be trained on and prepare necessary preparatory work within assigned section as requested from time to time by technical manager
  • To be trained on how to perform rework and do this inefficient and effective manner.
  • Fed raw materials and components into semi-automated machines according to production needs.
  • Fed raw materials into machines.
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
  • Utilized blueprints and schematics to position machinery and meet product specifications.
  • Efficiently read and interpreted blueprints.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
  • Drafted reports detailing machine production outputs and material quantities.
  • Inspected machine parts with measuring tools.
  • Kept accurate records of defective units or products.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely
  • Set up machines to start production cycles and controlled machine settings
  • Provided on-the-job training to newly hired workers and team members
  • Performed inspections and routine maintenance on equipment

SEIFERT SYSTEMS LTD

Electrical Equipment Assembler/Machine Operator
11.2019 - 02.2021

Job overview

  • Assembly internal wiring via blueprint
  • Operate EDM cutter wire machine
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Replenished materials and supplies as needed to maintain production.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Maintained equipment performance by lubricating and cleaning components.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Placed orders for materials and equipment with vendors.
  • Compiled reports analyzing performance data and presented findings and results.
  • Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
  • Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
  • Quickly shut down equipment in emergency situations following protocols.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Kept detailed production records and identified hold-ups.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Set up settings before starting
  • Double-check cutting blade if proportion to wire or cable to cut
  • Make reports and coordinate with supervisor and technicians to approve
  • Followed detailed instructions to operate machines with accuracy and produce quality products
  • Operated multiple machines simultaneously to meet production requirements
  • Operated machining equipment safely with team of operators
  • Complied with company and OSHA safety rules and regulations
  • Set up and adjusted equipment and properly configured machines for daily operation
  • Set up and run machinery to produce exceptional products for industrial needs
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
  • Updated daily production logs and informed management of production incidents or non-conformance issues

PINOY STREET FOODS LTD

Cashier and Front of House Rule (Part-time Job)
08.2019 - 08.2020

Job overview

  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Developed and implemented marketing initiatives to increase sales and revenue.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maximized quality assurance by completing frequent line checks.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Oversaw food preparation and monitored safety protocols.
  • Developed unique events and special promotions to drive sales.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Coordinated with catering staff to deliver food services for special events and functions.

MCL Components Ltd, Zejtun

Machine Operator
10.2018 - 03.2019

Job overview

  • Operate plastic moulding injection
  • Gather all data and equipments needed before start
  • Operate blistering machine
  • Achieve daily target .Check quality and different kind of defects in products
  • Quality Controls handling
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Quickly shut down equipment in emergency situations following protocols.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Maintained equipment performance by lubricating and cleaning components.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Replenished materials and supplies as needed to maintain production.
  • Kept detailed production records and identified hold-ups.
  • Maintain cleanliness and improvement of machine

XINTEC INC

Technical Assistant /Operator
04.2016 - 05.2018

Job overview

  • Operate pick and place automotive system
  • Check data measurement,efficiency and maintain stable
  • Ball shear test standard,die shear strength tester, glass shear strength tester
  • Analyzing machine troubles and fixing faults
  • Achieve daily target
  • Advised lead operator of equipment malfunction, quality issues or other abnormal conditions to expedite repairs and avoid safety hazards.
  • Achieved maximum output of production with desired quality while maintaining clean and safe working area.
  • Covered operators during breaks to reduce operational delays and maintain production schedule.
  • Inspected and packaged finished products to consistently meet quality specifications and inspection criteria.
  • Recorded products and quantities produced, gauge readings and operating times to support reporting, data controls and operational decision support.
  • Set-up operational activities by obtaining materials for impending job, checking against production order for accuracy and assembling required elements.
  • Provided on-the-job training to newly hired workers and team members.
  • Performed inspections and routine maintenance on equipment.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Assisted with equipment startups and machine installation tasks.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Set up machines to start production cycles and controlled machine settings.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Performed quality checks to identify finish discrepancies.
  • Efficiently read and interpreted blueprints.
  • Conducted inspection of in-process or finished product.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
  • Kept accurate records of defective units or products.
  • Drafted reports detailing machine production outputs and material quantities.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
  • Utilized blueprints and schematics to position machinery and meet product specifications.
  • Inspected machine parts with measuring tools.

MOSEL VITELIC INC.

Technical Assistant /Operator
02.2013 - 02.2016

Job overview

  • Business or sector: Manufacturing
  • Operate wet station,dicing and polishing machines
  • Gather all data and equipments needed before start
  • Check data measurements, efficiency and maintain stable
  • Microscopic soldering
  • Achieve daily target
  • Analyzing machine troubles and fixing faults
  • Advised lead operator of equipment malfunction, quality issues or other abnormal conditions to expedite repairs and avoid safety hazards.
  • Achieved maximum output of production with desired quality while maintaining clean and safe working area.
  • Covered operators during breaks to reduce operational delays and maintain production schedule.
  • Inspected and packaged finished products to consistently meet quality specifications and inspection criteria.
  • Recorded products and quantities produced, gauge readings and operating times to support reporting, data controls and operational decision support.
  • Set-up operational activities by obtaining materials for impending job, checking against production order for accuracy and assembling required elements.
  • Provided on-the-job training to newly hired workers and team members.
  • Performed inspections and routine maintenance on equipment.
  • Assisted with equipment startups and machine installation tasks.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Worked outside in all weather conditions.
  • Set up machines to start production cycles and controlled machine settings.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Performed quality checks to identify finish discrepancies.
  • Efficiently read and interpreted blueprints.
  • Conducted inspection of in-process or finished product.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
  • Kept accurate records of defective units or products.
  • Drafted reports detailing machine production outputs and material quantities.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
  • Utilized blueprints and schematics to position machinery and meet product specifications.

CMC MAGNETICS CORPORATION

Technical Assistant/Machine Operator
05.2009 - 11.2011

Job overview

  • OPERATE plastic molding injection
  • Analyzing machines troubles and fixing machines faults
  • Microscopic soldering
  • Attend training sessions regarding x-ray machines hazardous
  • Maintain cleanliness and improvement of machine
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Operated machining equipment safely with team of operators.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Replenished materials and supplies as needed to maintain production.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Maintained equipment performance by lubricating and cleaning components.
  • Complied with company and OSHA safety rules and regulations.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Kept detailed production records and identified hold-ups.
  • Inspected products and machines to maintain quality and efficiency.
  • Operated multiple machines simultaneously to meet production requirements.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Made sure that products were produced on time and are of good quality.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Collaborated with other departments to optimize production workflows.
  • Adjusted machines to increase productivity for runs.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Reviewed production schedules and streamlined processes.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Oversaw logistics and inventory management for storeroom.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Assembled products according to changing daily work orders and specific customer needs.

TAIYO YUDEN INC

Technical Assistant /Machine Operator
05.2006 - 01.2009

Job overview

  • Operate CCD machines (compact camera devices)
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Operated machining equipment safely with team of operators.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Replenished materials and supplies as needed to maintain production.
  • Complied with company and OSHA safety rules and regulations.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Maintained equipment performance by lubricating and cleaning components.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Kept detailed production records and identified hold-ups.
  • Operated multiple machines simultaneously to meet production requirements.
  • Inspected products and machines to maintain quality and efficiency.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Inspected finished products for quality and adherence to customer specifications.
  • Made sure that products were produced on time and are of good quality.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Adjusted machines to increase productivity for runs.
  • Collaborated with other departments to optimize production workflows.
  • Reviewed production schedules and streamlined processes.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Oversaw logistics and inventory management for storeroom.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Gather all data and equipments needed before start
  • Check data measurements, efficiency and maintain stable
  • Manual tester Soldering
  • Microscopic soldering
  • Analyzing machine troubles and fixing faults

Education

Kingston International School, Singapore
Singapore

Diploma of Business And Sales Management from Business Administration And Management
10.2022

University Overview


  • Professional Development Studies: [Online Via Zoom ], [2021]

Advenio EAcademy
Pieta , Malta

Certificate E-Commerce Ebiznify from Business Ecommerce And Communication
06.2022

University Overview

  • Malta Communication Authority, 2022 from Advenio Eacademy w/ eskills Malta for Biznify MQF level 4


Digital Marketing Institute
Ireland,UK

MQF Level 6 Diploma from Pro Digital Marketing
04.2021

University Overview

  • Malta Tourism Authority, 2021 from ICE Malta

Microsoft Innovation Malta
NCW Foundation Hamrun , Malta

Certificate from Commerce Business Entrepreneurship
10.2019

University Overview

  • HSBC Malta Foundation, 2019 from Microsoft Innovation Malta w / NCW


CMC TRAINING CENTRE
Zabbar , Malta

Certificate ECDL Advance from Information Technology
07.2019

University Overview

  • MTRN032295 CSM



Skills

  • Excellent writing and verbal communication skills
  • Microsoft PowerPoint
  • Good at being proactive and efficient in high-stress situations
  • Presentation and negotiation skills
  • Market and Competitive Analysis
  • Follow-Up Calls
  • Social Media Platforms
  • Customer Buying Trends
  • Financial Forecast Updates
  • Leisure Travel
  • Marketing Program Performance
  • E-Media Management
  • Graphic Presentation Software
  • Website Copy
  • Monitor Industry Trends
  • Global Sales and Marketing
  • Administering Social Media Accounts
  • Project Deadlines Management
  • Corporate Travel
  • Professional Networking
  • Customer Demographics
  • Corporate Communications
  • Social Media Digital Marketing
  • Social Commerce
  • Scheduling
  • Graphics Creation
  • Client Needs Assessment
  • Customer Loyalty
  • Professional Correspondence
  • Customer Consultations
  • Digital Printing
  • Microsoft Office Outlook
  • Customer Insight
  • Marketing Team Development
  • Bid Estimation
  • Marketing Campaign Creation
  • Department Development
  • Email Marketing Campaign
  • Office Support
  • Social Media Integration
  • Serve Customer Needs
  • TCP/IP

Websites

Accomplishments

  • Customer awareness
  • Verbal communication
  • Numeracy
  • My shared profile https://europa.eu/europass/eportfolio/api/eprofile/shared-profile/2cb4a11d-9349-4747-85e4-b85d5240a41e?view=html[28/06/2021 16:29:12]
  • Integrity
  • Time management and prioritisation
  • Persuasion
  • Working under pressure https://youtu.be/uHopiwPuErQ
  • Report inappropriate content

Certification

Certified Digital Marketing Professional V8.0/V9.0 TO CPD, Għadiba Street , Zabbar, Malta cmctrainingcentre.com Field(s) of study: Computer use , Information and communication technologies not elsewhere classified Level in EQF: EQF level 4 National classification: standard and advanced Computer Essentials Online Essentials Word Processing Spreadsheets Presentations IT Security Using Databases Advanced word processing Advanced excel Advanced powerpoint Advanced databased

Affiliations

Executive Affiliate Travel and Tour Inc.

Languages

Tagalog, Bisaya
Native language
English
Proficient
C2
Chinese (Mandarin)
Intermediate
B1
Maltese
Intermediate
B1

Rising Star Leadership Award by Tourism Industry

Best leader Awards and  Top Sales Achievement

Additional Information

Promoted as an Executive Affiliates and Received Compensation Bonus

Timeline

Customer Support Representative

Liqqui LTD
10.2022 - Current

Operator

FIZOPTIKA /SENTECH MALTA FP LTD
02.2021 - 02.2023

Electrical Equipment Assembler/Machine Operator

SEIFERT SYSTEMS LTD
11.2019 - 02.2021

Cashier and Front of House Rule (Part-time Job)

PINOY STREET FOODS LTD
08.2019 - 08.2020

Machine Operator

MCL Components Ltd, Zejtun
10.2018 - 03.2019

Travel Consultant /Sales & Marketing Coordinator

World Cruisers Adventures Travel and Tours Inc
04.2017 - Current

Technical Assistant /Operator

XINTEC INC
04.2016 - 05.2018

Technical Assistant /Operator

MOSEL VITELIC INC.
02.2013 - 02.2016

Technical Assistant/Machine Operator

CMC MAGNETICS CORPORATION
05.2009 - 11.2011

Technical Assistant /Machine Operator

TAIYO YUDEN INC
05.2006 - 01.2009

Kingston International School, Singapore

Diploma of Business And Sales Management from Business Administration And Management

Advenio EAcademy

Certificate E-Commerce Ebiznify from Business Ecommerce And Communication

Digital Marketing Institute

MQF Level 6 Diploma from Pro Digital Marketing

Microsoft Innovation Malta

Certificate from Commerce Business Entrepreneurship

CMC TRAINING CENTRE

Certificate ECDL Advance from Information Technology

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