Mercedes Michnal
Kalispell
Summary
Detail-oriented professional skilled in appointment scheduling and data entry. Demonstrates exceptional customer service and organizational capabilities, ensuring a welcoming atmosphere and efficient operations.
Overview
2
2
years of professional experience
Work History
Receptionist
One Dental Care Center
Kalispell, MT
02.2026 - Current
- Managed front desk operations, ensuring smooth patient registration and appointment scheduling.
- Assisted patients with inquiries, providing clear information about services and insurance options.
- Maintained organized patient records using electronic health record (EHR) systems efficiently.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Processed payments and handled billing inquiries accurately to support financial operations.
- Ensured cleanliness and professionalism of reception area, creating welcoming atmosphere for patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Casino Attendant
Agave Grill and Cantina
Kalispell, MT
09.2025 - Current
- Greeted and assisted guests, ensuring a welcoming atmosphere in gaming areas.
- Monitored gaming equipment, maintaining operational standards and compliance with regulations.
- Managed cash transactions accurately, providing change and receipts to customers.
- Assisted in training new staff on customer service protocols and operational procedures.
- Enforced casino policies, promoting responsible gaming practices among patrons.
- Provided excellent guest experiences through effective front-line service, addressing questions and concerns in a timely manner.
Bartender
Big Bucks Sports Bar and Grill
Kalispell, MT
06.2024 - 12.2025
- Crafted and served a diverse range of cocktails and beverages in fast-paced environment.
- Ensured compliance with health and safety regulations during beverage preparation and service.
- Maintained cleanliness and organization of bar area, optimizing workflow efficiency.
- Assisted in training new bartenders on drink recipes and customer service standards.
- Developed strong relationships with customers, enhancing overall bar experience and loyalty.
- Managed inventory levels, restocking supplies to ensure seamless operations during peak hours.
- Collaborated with kitchen staff to coordinate food and drink orders for timely service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Receptionist
Montana Periodontics
Kalispell, MT
06.2024 - 02.2025
- Collaborated with team members to streamline appointment flow and reduce wait times.
- Adapted quickly to changing schedules and patient needs, demonstrating flexibility in a fast-paced environment.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Phlebotomy And CNA -
College of Western Idaho
Nampa, IDSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Data inputting
- Greeting and seating clients
- Phone etiquette
Timeline
Receptionist
One Dental Care Center
02.2026 - Current
Casino Attendant
Agave Grill and Cantina
09.2025 - Current
Bartender
Big Bucks Sports Bar and Grill
06.2024 - 12.2025
Receptionist
Montana Periodontics
06.2024 - 02.2025
Phlebotomy And CNA -
College of Western Idaho