Merci Anderson
Stockett,MT
Summary
Accomplished leader with extensive experience at Michaels Stores Inc, adept in merchandising strategies and fostering team leadership. Excelled in enhancing customer satisfaction, reducing stock discrepancies, and driving team efficiency. Proven ability in critical thinking and coaching, ensuring operational excellence and inventory optimization.
Overview
22
22
years of professional experience
Work History
Department Manager
Michaels Stores Inc
12.2002 - 06.2012
- Executed and upheld merchandise displays to align with company guidelines.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with the department lead and store manager to ensure SOPs were followed and workload was completed in a timely manner
- Served as the MOd
Customer Experience Manager
Michaels Stores Inc
06.2012 - 06.2013
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Trained and coached employees to met and exceed KPIs
Operations Manager
Michaels Stores Inc
06.2013 - 07.2017
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Supervised the down stocking and price change process.
- Maintained merchandise displays to company standards
Replenishment Manager
Michaels Stores Inc
07.2017 - Current
- Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
- Reduced out-of-stock situations by conducting regular audits and addressing discrepancies promptly.
- Created a collaborative work environment by fostering open communication between team members and departments involved in the replenishment process.
- Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Developed and maintained knowledgeable and productive team of employees.
Skills
- Stock replenishment
- Merchandising strategies
- Space planning
- Critical thinking
- Team leadership
- Verbal and written communication
- Decision-making
- Coaching others
- Schedule writing
- Team development
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
Timeline
Replenishment Manager
Michaels Stores Inc
07.2017 - Current
Operations Manager
Michaels Stores Inc
06.2013 - 07.2017
Customer Experience Manager
Michaels Stores Inc
06.2012 - 06.2013
Department Manager
Michaels Stores Inc
12.2002 - 06.2012
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